The ticket system in v3 is a plugin, which means it can be installed or uninstalled with the click of a button. If you haven’t noticed yet, we try to keep things simple by separating everything into one of two categories: Core, and Extensions. Since extensions can register links and views in the system, if you don’t need a particular extension uninstalling it results in a lighter interface.

I don’t know about you, but I feel less stressed, and more productive with less clutter!

Here are some of the features in the ticket system:

1. Tickets can be created and updated via email and the interface.
2. Tickets belong to departments, and can be assigned to staff and escalated to other departments.
3. Staff can communicate privately with one another through Notes within a ticket.
4. Attachments can be added to tickets.
5. Predefined Responses make replying to frequent requests effortless.
6. The ticket queue / overview can be made full screen, useful for projecting up on the wall in a NOC.
7. Support staff members have schedules, which define when they receive ticket notices.
8. Markdown syntax is supported for styling responses. For example *italic*, **bold**, # H1, ## H2, ### H3, and more.

Overall a lot of improvements over the ticket system in v2.5, and we have even more planned for future releases. The video is below, be sure to turn on your sound and make the video full-screen.