Blesta 6 Preview: Part 2
In our last preview we walked through the new admin experience in Blesta 6. This time we’re focusing on two more major updates — AI features built right into the platform, and a much better Support Manager. This is the first time we’re talking about AI in Blesta publicly, but there’s more we haven’t covered here.
AI: Content Generation
In Blesta 6, you can generate content right where you need it. Need a package description? Describe what the package offers, and Blesta AI will draft it for you. The same works for HTML email templates — give it a rough idea, or rewrite an existing template, and it generates clean, styled HTML you can customize from there. The model understands available tags, filters, and loops, so the output is useful right away. It works great as a starting point.
AI: Chatbot in the Admin Panel
The AI assistant lives right in the admin panel, accessible from the icon bar. You can ask general questions, but what makes it really useful are the prompt mode cards.
- Custom Report mode generates SQL queries for you. Describe the report you want, and it builds a query you can drop straight into a custom report — fields and all. You don’t need to dig through the database schema yourself; the assistant understands Blesta’s reporting structure.
- API Query mode writes ready-to-use API calls — in curl or PHP — based on your Blesta API. Need to automate something? Describe it, and you’ve got working code.
- Developer Help mode helps you write module and plugin code. It understands Blesta’s architecture and can generate scaffolding you can copy into your project.
All of this is optional. Access can be granted by staff group, and you can hide the AI icon from your icon bar settings if you don’t plan to use it, but we think you’ll want to.
AI: Support Manager Integration
Where AI really shines is in the Support Manager. Support replies can be long. Instead of reading through every detail up front, summarize a reply in one click — start with the summary, then skim the full reply when you need more detail.
Summaries are nice, but here’s where it gets powerful. In settings, you control how much autonomy Blesta AI has. Below your confidence threshold, it drafts a reply for staff to review. Above it, the reply can be sent automatically.
Picture how that plays out: a client opens a new ticket, it shows up in the queue, AI drafts a reply, sends it, and the ticket transitions to “Awaiting Client Reply” — no staff involvement. It can also adjust priority along the way, so an “EMERGENCY” that isn’t really an emergency ends up at the right priority. When the client replies to confirm, AI can recognize the issue is resolved and close the ticket. From open to resolved, no human in the loop, not on your side.
Start conservative, monitor the replies, tune your system prompt, and remove the Human Review requirement when you’re ready. Replies are just one piece — AI can also use tools to close tickets, change priority, or assign them to the right staff member, all based on the rules you define. Between the replies, the tools, and the confidence controls, this isn’t just AI assistance — it’s a configurable first line of support. Common questions get answered faster, while your staff focus on the critical issues that Blesta AI doesn’t have the confidence level required to respond to on its own.
Support Manager: Workflow Improvements
Beyond AI, the Support Manager itself has been reworked. The ticket listing has a brand new filter sidebar — filter by department, status, priority, or assigned staff, all from the sidebar. It makes a busy queue much easier to work through, especially when you’re handling dozens or hundreds of open tickets.
The ticket view has been restructured too. Ticket details — department, priority, assigned staff, client info — now live in a sidebar on the left. That keeps the reply box near the top of the page instead of pushing it below a wall of metadata. You see the conversation, and you can start typing immediately. If you use pre-defined responses, Ctrl+Shift+R opens the response picker without reaching for the mouse — use the arrow keys, choose a response, and keep moving. For teams that handle a high volume of tickets, these workflow improvements add up fast.
The soundtrack to Blesta AI
Every leap forward deserves its own soundtrack. Following “Paradigm,” here’s the full, original track for Blesta AI — give it a listen:
What’s Next
With Blesta AI enabled, Blesta can summarize tickets, draft replies, send approved responses, and use configurable tools — all inside a Support Manager that’s more powerful than ever. Pair that with the new admin experience we previewed last time, and you’ve got Blesta 6. We can’t wait to get it into your hands. Beta 1 is right around the corner, and we will need your help to test it.
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Blesta 6 Preview: Part 1
In December we gave you a first look at the new Blesta 6 admin UI. That video was a design preview. This one is the real thing. Blesta 6 isn’t just a facelift. The entire admin panel has been re-imagined with a new framework, new layout, and new workflows. This is our biggest update since version 3, by far — tens of thousands of lines of code.
Dashboard
The dashboard will feel familiar, but the design is a big step forward. Everything is cleaner, faster, and easier to read. And yes – full dark mode across every page, every widget, every plugin. Toggle between light and dark with a single click.
Navigation & Icon Bar
Navigation has moved to the left, giving you more vertical space to work with. Two new bars round out the experience: a top bar for search, notifications, and quick actions, and a customizable icon bar on the left. The icon bar supports drag-and-drop reordering, any Bootstrap icon, and custom links to wherever you need. Set it up the way you work and you may rarely need the main nav at all.
Client Profile
Use Ctrl+K to search and jump to any client instantly. The client profile has been overhauled — panels open smoothly and remember their state between visits. A new bulk actions bar makes managing services faster, and Quick Jump lets you skip straight to the section you need. Pinned notes are displayed right on the profile, perfect for things your team needs to see at a glance.
Configurable Options
Configurable options have been completely redesigned. Drag and drop to reorder. Filter options by keyword, then copy and paste them between groups. What used to take minutes of re-entry now takes seconds.
Settings & Search
Settings are now accessed from the bottom of the icon bar. Step-up authentication, introduced in 5.13, has been refined — sessions can be extended so you’re not constantly re-authenticating, and a visual timer appears as a badge when there’s less than 5 minutes remaining. Need to find something specific? Search the settings nav and it filters in real time as you type. The navigation editor supports drag-and-drop reordering and custom icons so you can tailor the admin experience for your team.
Real-Time Notifications
A brand new notification system surfaces orders, support tickets, and other events as real-time notifications. Stay on top of what matters without refreshing the page.
We’ve only scratched the surface here. There’s a lot more to show off, and our next video will cover some of the new features coming to version 6 as we get closer to release.
Stay Connected!
Like our Facebook page, join our Facebook group and Subreddit, follow us on Twitter, and join us in Discord.
Feature Highlight - Changing the Logo
How do I upload my logo? Like editing the navigation, this too has become any increasingly common question. With version 5, changing the logo is really simple.
To change the logo in Blesta version 4.12 and older you must export the default theme, import it, then edit it to set the URL to your logo (which, by the way, you have to upload somewhere first). In Blesta version 5, changing the logo is incredibly simple. You can set the URL or relative path to your logo, or you can upload your logo directly through Blesta, and preview it before you save.
How does it work?
Watch the short video below!
- Visit Settings > Company > Look and Feel > Customize.
- Select the Client or Staff tab to change the respective logo.
- Enter the URL to your logo, or upload your logo and save.
Tip! To revert to the default Blesta logo, just change the theme to another and back.
Have you installed the 5.0 beta yet?
The ability to upload your logo was added in Blesta 5.0 (currently in beta as of this post), but you can install the beta and give it a try!
Feature Highlight - Navigation Editor
How do I edit the navigation? This question has become increasingly common, so we implemented a new navigation editor.
In Blesta version 5 (currently in beta as of this post), you can create, delete, and sort navigation items for the staff, client, and public areas. Previously you had to either edit a template file, write your own plugin, or use a third party CMS plugin. Editing the navigation now is super simple and requires no code.
How does it work?
Watch the short video below!
- Visit Settings > Company > Look and Feel > Navigation.
- Create your own Actions (Navigation links) for the staff, client, or public navigation.
- Click to add or remove, and drag & drop to sort navigation links.
Tip! Drag items into a primary navigation item to make it a sub-navigation item.
Have you installed the 5.0 beta yet?
The Navigation Editor was added in Blesta 5.0 (currently in beta as of this post), but you can install the beta and give it a try!