cPanel - Email Piping

[mmuyskens]

Hello,

 

I am having some issues with piping on a new installation on a cPanel server - based on the logs, test messages appear to be piping correctly. PHP Version 7.0.19, it's a secondary installed so the proper shebang (#!/opt/cpanel/ea-php70/root/usr/bin/php -q) was added to pipe.php, also pipe.php is 777. Any ideas? All looks good yet no tickets are being opened in Blesta.

 

Thanks,

 

Mark

 

Delivery Event Details

Event:	success
Sender User:	-remote-
Sender Domain:
Sender:	myemail@gmail.com
Sent Time:	May 21, 2017 6:42:18 PM
Sender Host:	mail-yw0-f173.google.com
Sender IP:	209.85.161.173
Authentication:	localdelivery
Recipient:	support@hostingdomain.com
Delivered To:	|/home/hostingdomain/public_html/my/plugins/support_manager/pipe.php
Delivery User:	hostingdomain
Delivery Domain:	hostingdomain.com
Router:	virtual_aliases_nostar
Transport:	virtual_address_pipe
Out Time:	May 21, 2017 6:42:18 PM
ID:	1dCcMr-0004zn-F9
Delivery Host:	localhost
Delivery IP:	127.0.0.1
Size:	2.43 KB
Result:	Accepted

[mmuyskens]

Paul nailed it - iconv() was missing from the PHP installation.

[evolvewh]

Try this:

plugins/support_manager/pipe.php file needs to have 700 permission and add the hash bang to the first line of the file.

This is the hashbang we use:

#!/usr/local/bin/php -q

Don't forget to add the forwarder in cPanel as well.

[mmuyskens]

Well, I tried /usr/local/bin/php but the PHP ver at that path is 5.6.30 without mailparse so I figured that be a fail and it was....

Also, chmod 700, 777, etc - all fail there.

Anyone else have any ideas?

[Paul]

• Do you get any kind of bounce or reply when emailing the support department that is piped in?
• Do you have a single company in your Blesta install? If the ID is not 1 for the company, pipe.php should be updated to reflect that

If there is no bounce or reply, check your mail log Tools > Logs > Mail log, to see if the support manager tried to send any response. In my experience, email to the piped in address should always respond with something, either a bounce from your mail server, or a reply from the support manager that there was an issue, or a ticket was created.

Sometimes staff members are not assigned to the department that is receiving email, so check also that you are assigned to all departments.

[mmuyskens]

Just tried another test - message shows as successful in cPanel's Mail Delivery Reports - however; nothing in the mail logs with Blesta and still no ticket open. No bounce.

This is a single company install - it's actually a test install I'm trying to get going before licensing it.

 

[Paul]

Did you check the mail log in Blesta? Tools > Logs > Mail log. I'm curious if Blesta tried to send a response, but it did not go through.

If you'd like us to take a look at it, please open a ticket with the admin login to Blesta + your cPanel login (with SSH access.)

[mmuyskens]

Thanks Paul - I went ahead and just opened a ticket. Hoping this isn't something stupid I'm overlooking...

[Paul]

On 5/22/2017 at 4:31 PM, mmuyskens said:

Thanks Paul - I went ahead and just opened a ticket. Hoping this isn't something stupid I'm overlooking...

Glad I could help. Be sure to change your passwords.