Anyone Using Paypal Having This Issue?

[Michael]

Ok I've got this issue at the moment, A client pays with PayPal, however the transaction isn't recorded in the database, and the payment hasn't been added to the invoice.

 

Cron jobs have all ran. 

 

Cron Job Error Log:

 

Apply Payments to Open Invoices	Start Date: Sep 10, 2013 5:25:05 PM End Date: Sep 10, 2013 5:25:08 PM

Output
Attempting to apply credits to open invoices. Unable to apply pending credits to transaction . The apply credits task has completed.

I had to record the payment manually: The payment was successfully recorded for £0.98.

[Tyson]

Not sure I follow how a payment that hasn't been recorded from PayPal relates to the cron applying credits to a transaction?

 

What's in the gateway logs? Have you actually received the payment in your PayPal account? What's the status of the payment with PayPal? It may be that the payment hasn't been completely processed yet, and therefore has not notified Blesta.

[Michael]

  On 9/10/2013 at 4:40 PM, Tyson said:

Not sure I follow how a payment that hasn't been recorded from PayPal relates to the cron applying credits to a transaction?

 

What's in the gateway logs? Have you actually received the payment in your PayPal account? What's the status of the payment with PayPal? It may be that the payment hasn't been completely processed yet, and therefore has not notified Blesta.

 

Paypal recieved the payment 7 minutes to 5pm which is 45 minutes ago, and I thought the cron job runs every 5 minutes and if it's paid it would close the invoice. 

 

Probably just a module my side issue. It's not had a payment log since: Aug 29, 2013 4:34:12 AM

 

And my Licensecart & CubicWebs have the same setup for the paypal module and I've not changed it except upgrading it when needed.

 

Setup:

 

[Tyson]

  On 9/10/2013 at 4:46 PM, CubicWebs said:

Paypal recieved the payment 7 minutes to 5pm which is 45 minutes ago, and I thought the cron job runs every 5 minutes and if it's paid it would close the invoice. 

Oh, the cron job wouldn't have handled the payment back from the gateway--it gets processed immediately once it's received.

 

 

  On 9/10/2013 at 4:46 PM, CubicWebs said:

Probably just a module my side issue. It's not had a payment log since: Aug 29, 2013 4:34:12 AM

 

And my Licensecart & CubicWebs have the same setup for the paypal module and I've not changed it except upgrading it when needed.

 

Strange that your credits cron task is unable to apply a transaction to a blank transaction number--you may want to look into why that's happening.

 

But for the PayPal issue, the only thing that comes to mind is that you may have a notify URL set in your PayPal account, which tells PayPal what URL to notify about the payment transaction. Blesta gives PayPal the notify URL automatically, but perhaps you have one set in PayPal that is overriding it, and thus payment notifications are never making it back to Blesta.

 

I think you forgot to remove your API password/key from that screenshot.. you may want to generate a new API password/key now.

[Michael]

  On 9/10/2013 at 8:41 PM, Tyson said:

Oh, the cron job wouldn't have handled the payment back from the gateway--it gets processed immediately once it's received.

 

 

 

Strange that your credits cron task is unable to apply a transaction to a blank transaction number--you may want to look into why that's happening.

 

But for the PayPal issue, the only thing that comes to mind is that you may have a notify URL set in your PayPal account, which tells PayPal what URL to notify about the payment transaction. Blesta gives PayPal the notify URL automatically, but perhaps you have one set in PayPal that is overriding it, and thus payment notifications are never making it back to Blesta.

 

I think you forgot to remove your API password/key from that screenshot.. you may want to generate a new API password/key now.

 

I have a look mate, it's ok I made sure it only showed a bit of it haha.

 

Edit it was disabled but there the billling.cubicwebs.com in the url, so I've disabled it all fully. I've also turned off the auto redirect to website. Let's hope it works haha. Thanks guys.

[Tyson]

If you have a PayPal sandbox account, you can test a payment with it just to make sure that's what the issue was.

[Michael]

  On 9/10/2013 at 9:52 PM, Tyson said:

If you have a PayPal sandbox account, you can test a payment with it just to make sure that's what the issue was.

 

I'll pass haha, I opened one and I think it opened a new account. Erm I don't think that would go down well since I don't like in USA haha.