Html Content Is Never Delivered In Client E-Mails

[Alex]

Hey guys,

 

In my testing of the "Email Client" feature I have found that content typed under the "Text" tab will be delivered but anything typed in the "HTML" tab is never delivered. I have only tested this minimally so it needs confirmation/denial from other parties. (We don't need HTML for our stuff, so we have no incentive to further test this, but it may matter to other Blesta users.)

 

Cheers,

Alex

[Paul]

Can anyone else confirm if they are experiencing this issue?

[Alex]

For those testing: Clients -> Select a client -> Account Actions (left sidebar) -> Show All Actions -> Email Client -> HTML tab content

[Alex]

Can anyone else confirm if they are experiencing this issue?

 

I've never worked in a QA department before.

 

Blesta

 

 

Great to see you here on a Saturday night, Paul. That's the kind of commitment every company and product needs.

[Michael]

Mine works fine video: http://screencast.com/t/Uxs422XMIZ

[Alex]

Mine works fine video: http://screencast.com/t/Uxs422XMIZ

 

Try sending the message with HTML only and no text alternative. That is the only difference between what you and I did.

[Michael]

Try sending the message with HTML only and no text alternative. That is the only difference between what you and I did.

 

You have to fill both in, due to the text gets sent if the mailbox doesn't accept html.

[Alex]

You have to fill both in, due to the text gets sent if the mailbox doesn't accept html.

 

Ah, that may be my problem. Thanks for looking into it, CubicWebs.

[Alex]

Can anyone clarify for me:

 

What does "Enable HTML" in Settings -> Company -> Email do exactly? If it's disabled (which it is) could that be the cause of what I experienced? If so and HTML will never be sent out without this setting enabled, why not disable/hide the HTML tab in the various other parts of Blesta if that settings is off?

[Michael]

I believe that means when someone submits a ticket the php email will send you a html format.

[Paul]

The HTML fields are not hidden for email templates if HTML is disabled because then you'd be unable to edit the templates and add HTML prior to enabling it.. it would result in some people receiving blank emails if no such content exists in HTML.

 

Enabling HTML simply adds the HTML content to the email. If it's disabled, all email clients should see and render the text version only. If it's enabled and the HTML content is blank, HTML enabled mail clients will show a blank page.

[Cody]

Closed as not a bug.