Invalid user ID. Invalid client ID.

[hazimdds]

Hello,

i update to blesta 4.0.0 now all the new client can't register

within the order forms or the registration form what cause this problem any suggestion are welcome

 

this is the registration form link : https://my.finchhost.com/order/main/index/register

[Michael]

Did you run /upgrade/ and ensure you have all the files uploaded sometimes some files might not upload and causes you errors.

[hazimdds]

Hello 
i uploaded the zip file then went to upgrade within the browser

i will try to unzip the file again

 

[hazimdds]

1 hour ago, Licensecart said:

Did you run /upgrade/ and ensure you have all the files uploaded sometimes some files might not upload and causes you errors.

Ok thanks for help

i remove the files and unzip the blesta 4.0.0 to an empty dir and install it in a new database then i restore my old database , the registration not work. 
if any way to rebuild the database again

thanks again

 

[Michael]

17 minutes ago, hazimdds said:

Ok thanks for help

i remove the files and unzip the blesta 4.0.0 to an empty dir and install it in a new database then i restore my old database , the registration not work. 
if any way to rebuild the database again

thanks again

 

I'm not sure why it won't work, but I hope you ensured you saved the old config file else that would mean your encryption data would be lost.

[hazimdds]

16 minutes ago, Licensecart said:

I'm not sure why it won't work, but I hope you ensured you saved the old config file else that would mean your encryption data would be lost.

thanks, 
i saved my old data in 3 places and i keep more than one snapshot of everything. i will try to fix it with my humble knowledge, if not work i will roll back to an old configuration.

[activa]

IN admin side. Go to the registration form , edit then resave it and try again .

[hazimdds]

Hello, 

I fix the (Invalid user ID. Invalid client ID.) error i roll back to blesta 3.5 it work fine.

then i remove all unofficial  Modules then upgrade to blesta 4.0.0 it is working everything work registration and to cPanel Module 

 

 

thanks for all and i hope this will help other blesta user.

Edited April 24, 2017 by hazimdds
I'm Not sure of the reason of the actual error message

[Michael]

15 minutes ago, hazimdds said:

Hello, 

I fix the (Invalid user ID. Invalid client ID.) error i roll back to blesta 3.5 it work fine.

then i remove all unofficial  Modules then upgrade to blesta 4.0.0 it is working everything work registration and to cPanel Module 

the problem was with the admin_tool Module by naja7host it just messed the app settings.

 

thanks for all and i hope this will help other blesta user.

That's weird @Blesta Addons I use the admin tools for clearing the cache on blesta 4.0.0

[hazimdds]

13 hours ago, activa said:

IN admin side. Go to the registration form , edit then resave it and try again .

try this not working thanks for suggestion

[hazimdds]

15 minutes ago, Licensecart said:

That's weird @Blesta Addons I use the admin tools for clearing the cache on blesta 4.0.0

this the only thing i do before the error occurred, i upgrade one month ago the registration was working. 

[Blesta Addons]

18 minutes ago, Licensecart said:

the problem was with the admin_tool Module by naja7host it just messed the app settings.

not sure what your are referring to, we use the model in our 3 production site that use the plugin without any issue. can you elaborate more to make any fix if there is any issue with it .

[hazimdds]

16 minutes ago, Blesta Addons said:

not sure what your are referring to, we use the model in our 3 production site that use the plugin without any issue. can you elaborate more to make any fix if there is any issue with it .

 

this the only thing i do before the error occurred, but i will remove the post ,i dont mean any harm, but i just install 2 module admin_tool and cPanel Extended.

 

[Blesta Addons]

9 hours ago, hazimdds said:

this the only thing i do before the error occurred, but i will remove the post ,i dont mean any harm, but i just install 2 module admin_tool and cPanel Extended.

No please man , relax and take your time with us . you can compliant and tell what you want . only if you affected by the plugin i'm ready to reproduce the case and see what is the matter.

now the registration is working? is admin tools installed *?