spam An email comes into spam gmail

JNdev · March 25, 2017

I had problems with blesta email, every email sent through blesta like tickets, invoices etc always go to spam in gmail.

If I send directly from webmail like roundcube, email works fine. I also tick override the from address set in email (sales@domain.com) but email is still sent from support@

Header example:

Received-SPF: pass (google.com: domain of support@mybusiness.com designates 147.172.491.190 as permitted sender) client-ip=147.172.491.190;
Message-ID: <3a71afe398f69e9dd5c7a96949f7df36@swift.generated>
Date: Sat, 25 Mar 2017 16:25:05 +0000
Subject: We have received your ticket - My Business
From: Support Ticket My Business <support@mybusiness.com>
Reply-To: sales@mybusiness.com
To: wpmailtest22@gmail.com
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="_=_swift_v4_1490459105_ad8045901913ac63f3e396dbb8616577_=_"

--_=_swift_v4_1490459105_ad8045901913ac63f3e396dbb8616577_=_
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

Thank you for contacting our support team. A support ticket has now been op=
ened for your request. You will be notified when a response is made by emai=
l.


-------------------------------------------------------------

IMPORTANT INFORMATION ABOUT YOUR TICKET


Ticket Department : Pre-Sales

Subject: Iki guugle men

-------------------------------------------------------------

Kind regards,


-------------------------------------------------------------------

IMPORTANT NOTE: Your satisfaction is our priority. If you ever feel you=E2=
=80=99ve received anything less than exceptional and prompt services or wou=
ld like to escalate a ticket or share your feedback, please let us know by =
sending an email to: management@mybusiness.com

--_=_swift_v4_1490459105_ad8045901913ac63f3e396dbb8616577_=_
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

<p>Thank you for contacting our support team. A support ticket has now been=
 opened for your request. You will be notified when a response is made by e=
mail.</p>

<p>-------------------------------------------------------------</p>

<p>Ticket Department : Pre-Sales</p>

<p>Subject: Iki guugle men</p>

<p>-------------------------------------------------------------</p>
<p>&nbsp;</p>

<p>&nbsp;</p>

<p><strong>Kind regards,</strong></p>

<p>-------------------------------------------------------------------</p>

<p><strong>IMPORTANT NOTE</strong>: Your satisfaction is our priority. If y=
ou ever feel you=E2=80=99ve received anything less than exceptional and pro=
mpt services or would like to escalate a ticket or share your feedback, ple=
ase let us know by sending an email to: <strong><a href=3D"mailto:managemen=
t@mybusiness.com" target=3D"_blank">management@mybusiness.com</a></strong></p=
>


--_=_swift_v4_1490459105_ad8045901913ac63f3e396dbb8616577_=_--

Maybe there ever experienced anything like this could provide a solution to me.

This problem only with gmail.

Henrynowa · March 25, 2017

do you have a reverse dns(Rdns) setup with your webhost provider?

if not that may be your problem

Michael · March 25, 2017

Send an email to https://mail-tester.com

JNdev · March 26, 2017

On 26/3/2017 at 1:26 AM, Henrynowa said:

do you have a reverse dns(Rdns) setup with your webhost provider?

if not that may be your problem

Yes of course, everything is within the rules email server

On 26/3/2017 at 2:07 AM, Licensecart said:

Send an email to https://mail-tester.com

Score 10, this problem only email send from blesta, all ok if i send from webmail. Also clean http://multirbl.valli.org/lookup/wpfastest.com.html

Michael · March 27, 2017

9 hours ago, Jawanet said:

Yes of course, everything is within the rules email server

Score 10, this problem only email send from blesta, all ok if i send from webmail. Also clean http://multirbl.valli.org/lookup/wpfastest.com.html

the only option I can say then is do what we do and ask clients who get that to mark as non spam or change the email content.

Greg-Mega · March 28, 2017

Do you have SPF & DKIM records for your domain? Gmail has got quite picky about these in the last 6 months along with O365.

As you've removed your domain name from the headers I was unable to check this for you.

Adam · March 29, 2017

12 hours ago, Greg-Mega said:

Do you have SPF & DKIM records for your domain? Gmail has got quite picky about these in the last 6 months along with O365.

As you've removed your domain name from the headers I was unable to check this for you.

Also should add DMARC records.

Since your removed your IPs from us (not sure why), we also can not check if IPs within a /24 (IPv4) or /64 (IPv6) are on a blacklist or have poor reputation. Your PTR records should match IP that sends mail on your behalf. You also need to make sure that your mail server responds to HELO commands and correctly announces your domain.

-Adam

BeZazz · March 29, 2017

On 27/03/2017 at 10:19 AM, Jawanet said:

problem only email send from blesta, all ok if i send from webmail.

Did you send the exact same message?

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