how to add new forms in V4

[aziz]

hello

i am new to blesta i started 2 weeks ago and i have updated to V4 last night

now i am trying to add new forms but it shows nothing

i even lost the old forms

[Michael]

Are you using CloudFlare? did you run admin/upgrade/. Can you check the database under: order_forms table is there any results?

[aziz]

47 minutes ago, Licensecart said:

Are you using CloudFlare? did you run admin/upgrade/. Can you check the database under: order_forms table is there any results?

yes i upgraded with admin/upgrade

do you mean this table?

[Michael]

Yep and that's empty, so there's nothing there. What's the structure? It looks like something deleted the order forms.

[aziz]

yes, i said that in my 1st post

I lost my old forms

and now i am not able to add new forms. 

look at the 1st picture it says "form was successfully added"

but shows nothing

[Michael]

25 minutes ago, aziz said:

yes, i said that in my 1st post

I lost my old forms

and now i am not able to add new forms. 

look at the 1st picture it says "form was successfully added"

but shows nothing

I did ask for the structure of the table so I can check it on mine. Is there any clients or services on your system?

[aziz]

no i im using it fir two weeks and i am still trying to know it well . i have one client account i made it myself

 

[Michael]

Ok I recommend a full re-installation to see if that fixes it. The structure looks fine on that table so it shouldn't have any issues.

[aziz]

ok, i will reinstall it

thank you for your help ??

[Michael]

36 minutes ago, aziz said:

ok, i will reinstall it

thank you for your help ??

You're welcome

[aziz]

i will stay on the lady version. my license key is not working on V4

42 minutes ago, Licensecart said:

You're welcome

 

[aziz]

l meant last version ??

[Michael]

36 minutes ago, aziz said:

l meant last version ??

it should work, unless you have an owned license which hasn't got the latest support and updates?

[aziz]

21 minutes ago, Licensecart said:

it should work, unless you have an owned license which hasn't got the latest support and updates?

thank you

it worked now. but still the same problem

no forms made

 

[Michael]

27 minutes ago, aziz said:

thank you

it worked now. but still the same problem

no forms made

 

Let me try mine.

Edit: Works for me on both Licensecart and Licensedemo: https://screencast.com/t/Ex1cs343Q

So it has to be something to do with the web hosting / vps set-up or CloudFlare or something else.

[aziz]

59 minutes ago, Licensecart said:

Let me try mine.

Edit: Works for me on both Licensecart and Licensedemo: https://screencast.com/t/Ex1cs343Q

So it has to be something to do with the web hosting / vps set-up or CloudFlare or something else.

i will try the trial version with new installation

 

thank you for your help

[Blesta Addons]

what is your php  version and mysql version  ?

 

[aziz]

1 hour ago, Blesta Addons said:

what is your php  version and mysql version  ?

 

php 5.6

MySQL 5.6.35

[Blesta Addons]

i have almost the same config and is working fin for me in v4 (PHP 5.6.29,Mysql 5.6.33) .

try to add a form via phpmyadmin , and try to edit it via Blesta admin, and see if the change take effect .

[Paul]

Have you made any changes to the order plugin? At first I thought you meant you created a custom order form and that caused the issue, but it sounds like maybe it's all original code? It might be possible that some of the order plugin is missing, I would try re-uploading. Then, try enabling system debug and error reporting in your /config/blesta.php config file. Error reporting from 0 to -1 and system.debug true

[aziz]

1 hour ago, Paul said:

Have you made any changes to the order plugin? At first I thought you meant you created a custom order form and that caused the issue, but it sounds like maybe it's all original code? It might be possible that some of the order plugin is missing, I would try re-uploading. Then, try enabling system debug and error reporting in your /config/blesta.php config file. Error reporting from 0 to -1 and system.debug true

nothing made. all are original.

i uploaded zip file 6 times in 2 days from 3 computers from different Lines

nothing happened. it accepts adding forms with no error messages, but shows nothing.

[Paul]

In plugins/order/views/templates/ do you have an ajax, standard, and wizard directory, containing files an directories within? It's almost as if these directories do not exist, as the plugin tries to read from the file system to find and display them. Do you have any PHP functions disabled in php.ini disabled_functions?

Are the directories readable?

[aziz]

ajax, standard, and wizard directotries are available, containing files and readable

i have no php.ini file 

[Paul]

17 minutes ago, aziz said:

ajax, standard, and wizard directotries are available, containing files and readable

i have no php.ini file 

There is one someplace. You may need to ask your host if any functions are disabled in your PHP. The only other thing I can think of is to check that the paths defined under Settings > System > General are correct, though I don't see why it would affect this. It is acting like it can't read those directories and files. Do you have another hosting account you can test this on?

[aziz]

" Do you have another hosting account you can test this on?" the previous version was working problems started with v4

this is the 2nd time i lose access to admin panel

it shows error404

when i get home i will terminate the account and recreate it again

i will inform you later

[Paul]

Did you remove the directories mentioned in the blog post if upgrading?

• ~/helpers/date
• ~/helpers/form
• ~/helpers/html
• ~/helpers/javascript
• ~/helpers/pagination
• ~/helpers/xml

Not sure if that will help or not, but worth a shot.