Is the Admin notified if a ticket is manually "Closed" by the customer or another Admin ?

[turner2f]

Is the  Admin notified if a ticket is manually "Closed" by the customer or another Admin ?

[Michael]

No

[turner2f]

OK.

Can this be considered for as a feature in the upcoming updates ?

[Paul]

If the client updates the ticket and closes it at the same time an email is sent. If they close it without adding a reply, then no email is sent. If you want there to be, there's a replace to request things.

[turner2f]

OK.

I will test this first-part out.

Thanks.

[turner2f]

 

Just posted a request at...

https://requests.blesta.com/topic/need-notification-if-a-ticket-is-manually-closed-by-customer-with-no-updated-message