Blesta Addons Posted January 31, 2017 Report Posted January 31, 2017 when we set Scheduled Cancellation to end of term . in almost all our service, the cancel date is changed to the next renewal date . a sample . the service created in 31/1/2015. we set Scheduled Cancellation to end of term (31/1/2016) , after a couple of days we found the Scheduled Cancellation is set to 31/1/2017 . this case is not only related to a service, is almost all of our service . any one can reproduce the behavior ? Michael 1 Quote
Tyson Posted January 31, 2017 Report Posted January 31, 2017 Canceling a service at the 'end of term' will set the cancel date to the service's renew date. The service wouldn't be renewed, and instead will be updated by the cron to be canceled on that date. I'm not aware of the cancelation date getting updated automatically anywhere in the system. Is it possible the cancelation date was changed manually or updated via the API from custom code/extensions? Quote
Michael Posted February 1, 2017 Report Posted February 1, 2017 I'm not sure if we get this too, but say if I have a service expiring on the 3/3/2016 and I cancel it on the 6/3/2016 when the renewal date is 1/4/2016 (when it will be invoiced again), will that schedule the cancellation on the 1/4/2016 or 1/5/2016? Quote
Blesta Addons Posted February 1, 2017 Author Report Posted February 1, 2017 19 hours ago, Tyson said: Canceling a service at the 'end of term' will set the cancel date to the service's renew date. The service wouldn't be renewed, and instead will be updated by the cron to be canceled on that date. I'm not aware of the cancelation date getting updated automatically anywhere in the system. Is it possible the cancelation date was changed manually or updated via the API from custom code/extensions? i'm totally sur we don't have any custom plugin that touch the renew date . but i will make a test and see again. what we have stated , that the service is not renewed , but the cancellation date was prolonged to +1 term . Quote
Blesta Addons Posted February 1, 2017 Author Report Posted February 1, 2017 3 hours ago, Licensecart said: I'm not sure if we get this too, but say if I have a service expiring on the 3/3/2016 and I cancel it on the 6/3/2016 when the renewal date is 1/4/2016 (when it will be invoiced again), will that schedule the cancellation on the 1/4/2016 or 1/5/2016? that is the case ; the service is canceled on 1/5/2016. Michael 1 Quote
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