Sub-Account Emails Receive a "Ticket Bounce" email notification

[turner2f]

 

Piped emails that get sent from the account's MAIN email address comes through just fine as a "piped email" to the support ticket system.

BUT...

Piped emails that get sent from a Sub-Account's Email address receive a "Ticket Bounce" email notification.

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1) - Is a  Sub-Account's Email address, considered "registered or official" in the Blesta system, just like the the account's MAIN email address ?

OR...

Is it considered as being "NON-registered", hence it gets the "Ticket Bounce" email notification ?
 

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2) - I think I recall seeing a setting within Blesta that will allow the Support System to accept emails from both Registered and NON-Registered email addresses, but I cannot find it .

 

...

[Paul]

Support contacts should be able to open tickets yes. I suggest doing a little test. Login as the contact to the client area, and open a ticket in the UI. All work fine? Then, update the ticket as an admin, and have the contact reply to the ticket to update it. Get a bounce, or work? What version of Blesta?

[turner2f]

Thanks.

BUT...

I am not able to login and test as a SUB-account client because of the following issue posted at...

https://www.blesta.com/forums/index.php?/topic/8579-you-are-not-authorized-to-login-at-this-location/

 

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I wonder if these 2 things are related.

 

[Paul]

Might be, will have to wait on a fix for contact logins in order to determine that.

[turner2f]

Wrong link.

I meant...

 

[turner2f]

Since sub-accounts are being treated as "non-existent" clients, we went ahead and "opened up" ( UN-ticked ) a department so that it will accept "non-existent" clients.

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1) - If an email address is NOT linked to an account, and is accepted into the support system, can we assign the ticket ( and sub-frequently the email address ) to an existing account ?

 

2) - If an email address IS registered to an account, and is accepted into the support system, will the ticket be automatically assigned to an existing sub-account ?

 

[turner2f]

Was this resolved in Versoin 4 Beta 5 ?

[evolvewh]

9 hours ago, turner2f said:

Was this resolved in Versoin 4 Beta 5 ?

You can check the task here and see it was completed along with the version

CORE-2314

[turner2f]

The bounce for SUB-accounts still occurs in Version 4.0 STABLE

When the Department Email is set to YES for  "Allow only clients to open or reply to tickets"

[turner2f]

RESOLVED.

Super weird, man.

But I DIS-abled all the plugins, then RE-enabled them again.

Now the SUB-Account emails are coming through.

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Any idea as to why doing this worked ?

Cache Issue ?

Look forward to your reply.