Extending the Due Date on Payments for PRO-rated services

[turner2f]

We noticed that if we extend the due date for a RE-curring service, that an invoice is sent out with a due payment on the exact same day of when the change was made.

EXAMPLE:

On Dec. 15, 2016  the Admin extends the due date for a RE-curring service from a one-month due date of January 18, 2017 to now be January 25, 2017.

As a result an invoice is sent out on Dec. 15, 2016, and is DUE on Dec. 15, 2016 .

==============

Otherwise, this NEW DUE DATE will cause the "Auto-Suspension" and "Cancellation" processes to initiate PRE-maturely if not paid immediately, that very day when the change was made.

 

Or are we IN-correct in our thought ?

==============

Is there a way create our own custom due date for invoices ?

[Paul]

If you adjust the renew date and invoice for the prorated amount of the change, it's due immediately. This is intentional. If you're doing this as an admin for a customer and you do not expect them to pay right away, then you have 2 options:

1. Edit the invoice and change the due date.
2. Click the calendar icon next to "Auto Suspension" on their client profile page to delay suspension to a specific date.

[turner2f]

Thanks Paul.