tickets

[tayyab149]

Hi All

i am new in blest

i just install blest, i create department and staff

now i want check the ticket system

i use piping system

can guide me any cron add in cron job like whmcs

because no ticket open

please guide me

[Paul]

You need the cron set up for POP/IMAP importing of tickets. It runs via the same single system cron, so if you set up your cron originally, then you're good to go.

For piping, you need to configure your mail server to pipe email to Blesta for your department email addresses. Take a look at https://docs.blesta.com/display/user/Support+Manager#SupportManager-email-pipingEmailPiping for email piping information. There are 2 methods shown, I suggest piping directly to ~/plugins/support_manager/pipe.php (Follow the docs)

How you set up your piping/forwarders to send mail to pipe.php depends on your server and whether you have a control panel. Most control panels like cPanel allow you to do this in cPanel directly.