Possible authorize.net bug

[evolvewh]

I attempted to refund a transaction made today (not settled) and received the following message. Is it because it needed to be voided instead of refunded? This makes me think that I should have used void and if possible, this error message should have said that I need to void vs. refund. For now, I logged into authorize.net and voided the transaction there.

 

This is using Blesta v3.6.2

 

[Paul]

Check the gateway log to be sure. Tools > Logs > Gateway, click the row to expand and show the raw input/output. If it's not settled, void is what you want to use, so that definitely could be it.

[evolvewh]

1 hour ago, Paul said:

Check the gateway log to be sure. Tools > Logs > Gateway, click the row to expand and show the raw input/output. If it's not settled, void is what you want to use, so that definitely could be it.

This is what it said: The referenced transaction does not meet the criteria for issuing a credit.

I won't call it a bug but maybe the error notification can be changed a bit?