Email Address under "My Info" should NOT be used in "Departments"

[turner2f]

Hope this helps.

A week ago I successfully setup "Piped" emails to Blesta and SMS text message alerts via C-Panel

https://www.blesta.com/forums/index.php?/topic/7889-how-to-setup-email-piping-with-c-panel-and-get-sms-text-alerts/

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This led to just one other issue...

I was receiving TWO different Ticket Numbers for the SAME email submission

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Turns out I was using the same email address for a "department" within the "Support Manager PRO" admin area - AND ALSO - within the "Master Email Address" found at " My info - - > Account - - > Email "

So basically, the same email address was being executed from TWO different areas within Blesta; answering or replying to same email submission, which would then produce two different ticket numbers for the exact same subject.

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SOLUTION:

Creating a NEW email address specifically for the "Master Email Address" found at "My info --> Account - - > Email  RESOLVED the issue.

So now only one ticket gets produced, and the designated email address within the "Ticket Received" template is the ONLY one that responds to the client, and also  "Master Email Address" is the designated address to go to within the C-Panel WebMail .

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Hope this helps anyone who runs into this issue.

 

[Michael]

Why on earth were you using a support email address for yourself?