How Do We Whitelist an Email Address to Avoid "Support Request Failed" ?

[turner2f]

How Do We Whitelist an Email Address to Avoid "Support Request Failed" ?

The payment gateway that we use is not able to send emails to us because they are not an "official" member / user of the Blesta system.

So the payment gateways emails are getting bounced.

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The emails are not even reaching our C-Panel webmail.

Is there a way to bypass this email so that we can get emails form this particular email address into C-panel's webmail ?

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Does Blesta have an "Email Whitelist" function ?

IF not, can this be added as an  "update request" to the software's functionality  ?

[Blesta Addons]

normally the email used in support should not be used in other website that need registration or verification , normally create a new email like admin@...... and use it in other website .

it has no sense to make support@... for piping and work with it in other websites .

 

[turner2f]

Thanks for the reply.

So just to be sure...

You are saying that we should NOT use an email with Blesta that is already being used elsewhere ( such as another software, website or a gateway ).

Any email we use should only be designated for the Blesta system and no where else.

Correct ?

 

[Paul]

18 minutes ago, turner2f said:

Thanks for the reply.

So just to be sure...

You are saying that we should NOT use an email with Blesta that is already being used elsewhere ( such as another software, website or a gateway ).

Any email we use should only be designated for the Blesta system and no where else.

Correct ?

 

That is our recommendation. Email addresses used by the support system shouldn't be used to sign up at other websites, or respond externally to customers or potential customers. Addresses used by the support system, should be used exclusively by the support system.

[turner2f]

Thanks Paul and BlestaAddons.

 

[WebhostingNZ.com]

You can create an email account (or forwarder to another email account) and when something like that comes in they will get support request failed, but you will still get the email in the email account.

We have all of our support emails setup with a proper email account and the piping, that way if there is a problem with Blesta or the account its on for any reason, we still have access to any emails and have a way to easily reply.

You do need to remember to clear the emails from the support email box from time to time as it will fill up.

Daniel.

[turner2f]

@WebhostingNZ.com

Thanks.

We rectified this issue earlier at ...