Accounts creating without payment

[Allan]

I was wondering if there was a place to set not to create accounts until payments is received? I have looked everywhere and I can't seem to find it.

[Michael]

How would that work? because you need an account to store transactions and orders and even invoices?

[Allan]

OK I was half asleep when I posted this in the morning.After installing Blesta I went ahead and did a mock order only until I got to paypal for payment. I never paid the the test invoice and Blesta created the cpanel account even after I voided the invoice. So I was wondering if there is or where I can setup to have the cpanel created only after payment is made and confirmed. Hope that is little better. 

[evolvewh]

29 minutes ago, Allan said:

OK I was half asleep when I posted this in the morning.After installing Blesta I went ahead and did a mock order only until I got to paypal for payment. I never paid the the test invoice and Blesta created the cpanel account even after I voided the invoice. So I was wondering if there is or where I can setup to have the cpanel created only after payment is made and confirmed. Hope that is little better. 

One solution is to check the option on the order form to manually review every order. Did you create the order on the front side or from the admin area?

[Allan]

In was from the front side, I wanted to test to make all was working.

[evolvewh]

1 hour ago, Allan said:

In was from the front side, I wanted to test to make all was working.

It should generate the invoice but it should never provision the service without the invoice being paid. Which module are you using?

[Allan]

13 minutes ago, evolvewh said:

It should generate the invoice but it should never provision the service without the invoice being paid. Which module are you using?

I was thinking the same thing, I am using Paypal standard module for payments.

[evolvewh]

1 hour ago, Allan said:

I was thinking the same thing, I am using Paypal standard module for payments.

Which module are you using to provision the service? The payment gateway won't have anything to do with triggering a service to be created.

[Allan]

I am using the Cpanel module.

[evolvewh]

1 hour ago, Allan said:

I am using the Cpanel module.

Is it the standard cPanel module from Blesta or cPanel Extended from CyanDark? You should also check the logs to see if any additional details are recorded there.

[Allan]

After digging around I think I found the problem but not sure. After install I set up a server, group and packages then I imported clients from WHMCS which made another group and packages. I went through tonight and made some changes. Testing it now again with just one server and group being used.

[evolvewh]

16 hours ago, Allan said:

After digging around I think I found the problem but not sure. After install I set up a server, group and packages then I imported clients from WHMCS which made another group and packages. I went through tonight and made some changes. Testing it now again with just one server and group being used.

It's best to import your WHMCS data first and the installer will setup the modules / gateways for every one available in Blesta. I believe it will use the Universal Module if you're using a module from WHMCS that Blesta does not have but don't quote me. It's been a few years since I did the import.

[Allan]

I tested last night and it worked after I cleaned up the packages and servers with the ones imported and the ones I created. Thank you though for everything.

[evolvewh]

16 hours ago, Allan said:

I tested last night and it worked after I cleaned up the packages and servers with the ones imported and the ones I created. Thank you though for everything.

You're welcome! Glad to hear you got it all straightened out.