Accounts creating without payment

[Allan]

I was wondering if there was a place to set not to create accounts until payments is received? I have looked everywhere and I can't seem to find it.

[Michael]

How would that work? because you need an account to store transactions and orders and even invoices?

[Allan]

OK I was half asleep when I posted this in the morning.After installing Blesta I went ahead and did a mock order only until I got to paypal for payment. I never paid the the test invoice and Blesta created the cpanel account even after I voided the invoice. So I was wondering if there is or where I can setup to have the cpanel created only after payment is made and confirmed. Hope that is little better. 

[evolvewh]

  On 11/18/2016 at 8:45 PM, Allan said:

OK I was half asleep when I posted this in the morning.After installing Blesta I went ahead and did a mock order only until I got to paypal for payment. I never paid the the test invoice and Blesta created the cpanel account even after I voided the invoice. So I was wondering if there is or where I can setup to have the cpanel created only after payment is made and confirmed. Hope that is little better. 

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One solution is to check the option on the order form to manually review every order. Did you create the order on the front side or from the admin area?

[Allan]

In was from the front side, I wanted to test to make all was working.

[evolvewh]

  On 11/18/2016 at 9:48 PM, Allan said:

In was from the front side, I wanted to test to make all was working.

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It should generate the invoice but it should never provision the service without the invoice being paid. Which module are you using?

[Allan]

  On 11/18/2016 at 11:06 PM, evolvewh said:

It should generate the invoice but it should never provision the service without the invoice being paid. Which module are you using?

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I was thinking the same thing, I am using Paypal standard module for payments.

[evolvewh]

  On 11/18/2016 at 11:13 PM, Allan said:

I was thinking the same thing, I am using Paypal standard module for payments.

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Which module are you using to provision the service? The payment gateway won't have anything to do with triggering a service to be created.

[Allan]

I am using the Cpanel module.

[evolvewh]

  On 11/19/2016 at 12:46 AM, Allan said:

I am using the Cpanel module.

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Is it the standard cPanel module from Blesta or cPanel Extended from CyanDark? You should also check the logs to see if any additional details are recorded there.

[Allan]

After digging around I think I found the problem but not sure. After install I set up a server, group and packages then I imported clients from WHMCS which made another group and packages. I went through tonight and made some changes. Testing it now again with just one server and group being used.

[evolvewh]

  On 11/19/2016 at 2:35 AM, Allan said:

After digging around I think I found the problem but not sure. After install I set up a server, group and packages then I imported clients from WHMCS which made another group and packages. I went through tonight and made some changes. Testing it now again with just one server and group being used.

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It's best to import your WHMCS data first and the installer will setup the modules / gateways for every one available in Blesta. I believe it will use the Universal Module if you're using a module from WHMCS that Blesta does not have but don't quote me. It's been a few years since I did the import.

[Allan]

I tested last night and it worked after I cleaned up the packages and servers with the ones imported and the ones I created. Thank you though for everything.

[evolvewh]

  On 11/19/2016 at 10:59 PM, Allan said:

I tested last night and it worked after I cleaned up the packages and servers with the ones imported and the ones I created. Thank you though for everything.

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You're welcome! Glad to hear you got it all straightened out.