Plesk Activation Problem

[dado023]

i get this error, when i want to activate service(hosting package)

http://i.imgur.com/fy0DGp8.png

 

What is the problem here?  i dont understand this Subscription ID thing...

 

help pls :\

 

 

 

PS: using Plesk 11.5 + Blesta v3

[Michael]

i get this error, when i want to activate service(hosting package)

http://i.imgur.com/fy0DGp8.png

 

What is the problem here?  i dont understand this Subscription ID thing...

 

help pls :\

We'll need Paul, Cody or Tyson to help you on this as I don't have any experience with Plesk mate.

[dado023]

I hope some of them will jump in, because now i cant do anything :\ 

[Paul]

Under Tools > Module log, look for an entry for Plesk. Copy & Paste that here (Feel free to redact *** any sensitive details)

[dado023]

here it is, i have just covered IP address:

[Paul]

What version of Plesk is your Plesk server running?

 

This appears to be an error returned directly from Plesk.

[dado023]

What version of Plesk is your Plesk server running?

 

This appears to be an error returned directly from Plesk.

havent you read it copy/paste from first post: using Plesk 11.5 + Blesta v3

[Tyson]

This happens when adding a new service? It sounds like your Plesk server is complaining about the data type it received for the webspace/subscription ID. We've tested this on Plesk v11.5 and haven't experienced this issue, so I wonder why Plesk complains about the data type for an empty string now.

 

If you're familiar with php, you can edit /components/modules/plesk/plesk.php and change:

$data = array('id' => $webspace_id);

to

$data = array('id' => (empty($webspace_id) ? null : $webspace_id));

and let us know if that resolves your issue.

[dado023]

i am not familiar with php, BUT, i know enough to edit txt file ...i will let you know if it worked...brb in few minutes

[dado023]

ok, now i got something else here: 1013 client does not exist

 

Blesta(Plesk module log)

 

 

193.2*.***.*0
<?xml version="1.0" encoding="UTF-8"?>
<packet version="1.6.5.0">
  <customer>
    <set>
      <result>
        <status>error</status>
        <errcode>1013</errcode>
        <errtext>client does not exist</errtext>
        <filter-id>dasdsida1</filter-id>
      </result>
    </set>
  </customer>
</packet>

 

[Tyson]

Can you put some context to that module response? What requests precede that one (especially the one immediately before)? Feel free to omit sensitive information if you copy/paste it here.

 

Were you trying to create a new service in the interface or update an existing one?

[dado023]

picture will say much more than me...here take a look:

[dado023]

if you want i can send you access username and pass, just let me know

now i am only waiting for this to workout, otherwise whole thing becomes useless

[Tyson]

I'm curious what the module log says about this response. I can only imagine receiving that error from Plesk if you are attempting to update a customer, but the customer does not exist in Plesk.

 

You can send me a private message with login access and I'll take a look.

[dado023]

Tyson,

 

as you requested, i have sent you private message with Blesta and Plesk login access info, let me know if you need anything else.

 

Thank you in advance

Dan