Functional Questions for Support Manager PRO Plugin

[turner2f]

Concerning the 'Support Manager PRO" plugin...

1) -  How do we delete existing file and image attachments for tickets that we have deleted ?

Or is this already being done ?

If not, where are the files being stored on the server ?

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2) - Ticket System is NOT receiving Piped Emails that have Attachment.

Absolutely no ticket is created if a "Piped Email" has a file attachment.

Please see...  https://www.blesta.com/forums/index.php?/topic/7895-ticket-system-not-receiving-piped-emails-that-have-attachment/

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3) - Within the manage part ( Support Manager Pro Default Configs ) of the plugin there is a text field for "Custom Fields".

By default it has " Field1:None,Field1:Value1,Field1:Value2,Field1:Value3,Field2:None,Field2:Value1,Field2:Value2,Field2:Value3 "

Where within the Admin or Client interface are these custom fields displayed ?

Can you please give screenshot of both the "Custom Fields" and the visual output where they get displayed ?


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4) - Looking at the screenshot below...

How do we get the following areas to appear on the interface at  http://support.mywebsitename.com/admin/plugin/support_managerpro/admin_tickets/ 

- Realtime Open Tickets
- Highlight Selected Status Bar
- The Built in Auto Spam function ( how is it configured )

 

 

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5) - http://support.mywebsitename.com/admin/plugin/support_managerpro/admin_tickets/reply/1

When the Admin replies to a ticket, we noticed that when a selection is made from one of the four (4)  dropdowns that each dropdown selection will cause the page to "refresh" BEFORE we are ready to submit our reply.

Which means we have to make our dropdown selections BEFORE composing our reply or notes.

Otherwise we will lose our changes before we are ready to submit ( our reply to ) the ticket.

Is this normal ?

 

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6) - Are the " NOTES " that we create at  http://support.mywebsitename.com/admin/plugin/support_managerpro/admin_tickets/reply/1

only to be seen by the admin as "private notes" ?

Or can they be displayed "publicly" within the "Clients" own dashboard or ticket area so they can see the notes too ?

 

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[Michael]

Can you please keep everything related to third-party addons in their own thread (the thread made by the developer) so they can help you and it doesn't take the attention from the normal Blesta addons where everyone minus the developer can help with.

[turner2f]

OK.

Otherwise, I will post the solutions inside of the "Contribute" area of the forum .

[turner2f]

I went ahead and posted the 6 questions above onto the other forum post at
 

 

[PauloV]

9 hours ago, turner2f said:

Concerning the 'Support Manager PRO" plugin...

Hello @turner2f

 

1- No, it dosent delet attachments from system. You have to manually delete. (I will add an option to delete on next release). To delete you have to go to your "Uploads Directory" then enter on you rcompany ID, for exemple "1/" and you will see the foleder called "support_managerpro_files" you can then delete the files.

2- Do you have "Debug mode" on on blesta.php ? Configure::errorReporting(-1); if so disable, Configure::errorReporting(0);

3- To edit the Fileds and/or options go to Settings->Plugins->Installed->Support Manager Pro->Manage-> (you will see a dield called "Custom fields"), and just add your options.

To show the filed/options on a client ticket, just assign a service and update the ticket, then you can edit the Custom Fields.

4- 
- Realtime Open Tickets
Re: It should show after you recive a ticket in "open" status

- Highlight Selected Status Bar
Re: Wen you select a "Status" it should hilight (change background color)

- The Built in Auto Spam function ( how is it configured ) 
Re: Just Move a Spam ticket to "Spam" status and the next ticket from that email adress will auto move to "Spam" status

5- Its because the "Auto" save feature to quickly save the option witout manually "submit"

6- Notes are private, only Admins/Staff can see them

Regards,

PV

[turner2f]

@PauloV

Thanks for the reply.