Can Support Tickets be deleted within Blesta ?

[turner2f]

Can Support Tickets be deleted within Blesta ?

Would like to know so that our database does not get too big with very old tickets.

Would also like to keep our ticket area NON-cluttered

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I found a link for a plugin called " Support Manager Pro " on the forum, but cannot find it anywhere...

 

[evolvewh]

They can not be deleted without going into the database and clearing them there. There is a task for the feature but no estimated date of completion or version.

[Blesta Addons]

11 hours ago, turner2f said:

i found a link for a plugin called " Support Manager Pro " on the forum, but cannot find it anywhere...

 

you can download it from the first post , the link is here 

http://on.gweb.pt/Public_Open_Blesta/support_managerpro.zip

note this is a another plugin that will not work with the core support plugin .

[turner2f]

Thanks for the reply.

I downloaded it from ... http://on.gweb.pt/Public_Open_Blesta/support_managerpro.zip

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Without sounding silly...

Does this not work at all with Blesta ?

OR...

Are you saying that after it is installed that it will have it's own database ( not connected / communicating with Blesta's ) ?

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I went to ...

 

And when I scroll almost half-way down, I read the following instructions...

How to Upgrade (Only for Support Manager Pro and Blesta 3.4 or Above)

 

If you want all functionality of the "Support Manager Pro" and at the same time have "Support Manager" original, just do:

 

1 - Download the full Suport Manager Pro Plugin here -> Download Support Manager Pro Plugin (updated 21-02-2016)

 

2 - Uncompress, and upload the folder "support_managerpro" to blesta /plugins/ directory.

 

3 - Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Support Manager Pro" plugin, just Click on "UPGRADE"

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Do these steps address what you mentioned when you said...

Quote

Note this is a another plugin that will not work with the core support plugin .

 

[evolvewh]

24 minutes ago, turner2f said:

Without sounding silly...

Does this not work at all with Blesta ?

Or...

Are you saying that after it is installed that it will have it's own database ( not connected to Blesta's ) ?

He is saying that you have to disable the core Blesta Support Plugin in order to make this plugin work. Blesta only uses 1 database.

[turner2f]

I installed the plugin, but I did not see any button that said "Upgrade".

So I went ahead and installed ( activated ) it.

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I now see two (2) "Support" buttons in the navigation.

Which is what I guess you were referring to earlier.

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When I click on the NEWER "Support" button I get the following PHP error...
 

Fatal error: Class 'SupportManagerproController' not found in /home/username/support.mywebsitename.com/sub_folder/plugins/support_managerpro/support_managerpro_kb_controller.php on line 11
Undefined variable: e

 

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I even DE-Actived ( DIS-abled ) all my other plugins and also updated the "Access Control List" at  settings --> system --> staff groups

 

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ALSO If I go into PHPMyAdmin and click on any of the 14 database tables I get...

MySQL returned an empty result set (i.e. zero rows).

 

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How do I resolve this ?

Or did I miss something within the settings ?