Uploading a File in a Support ticket says, "The file could not be written."

[turner2f]

Within my SFTP I see the following folder with 755 permissions

/support.mywebsitename.com/sub_folder/1/support_manager_files

===========

BUT...

when I try to open a ticket and  attach an image or a PDF through the support ticket system from within the client front-end interface, it says,

" The file could not be written ".

How do I resolve this ?

[Michael]

That 1 folder should be in a uploads folder outside of the public_html and also 777.

You also have to ensure it's connected up via Settings > system > general > upload folder url.

[turner2f]

I changed it to 777

At Settings > system > general >

I have...

 

Root Web Directory:  

 /home/username/support.mywebsitename.com/sub_folder/

Temp Directory Writable:

/tmp/

Uploads Directory:

1/support_manager_files/

 

[Michael]

Since when has a uploads folder been called 1/support_manager_files/ ? As I stated before it should be outside the public_html.

So it would be: /home/username/support.mywebsitename.com/uploads/

[turner2f]

**RESOLVED**


1) - Everything is ( and has been ) outside the "public_html" folder

2) - I manually created the  " uploads " folder with a 777 permission ?

3) - I then drag and dropped the " 1/support_manager_files " folders, and gave them 777 permissions inside the " uploads " folder

==================

I then wen to...

The path format is within the following the text fields are  ...

 

Root Web Directory:

/home/username/support.mywebsitename.com/uploads/

Temp Directory :

/tmp/

Uploads Directory

uploads/