Support manager API

[kemeris]

Hi!

I'm wondering is it possible to add new ticket to Support manager plugin remotely via API .

Thanks.

[Blesta Addons]

Yes , you can . maybe something like

$reply_data = array(
    'ticket_id'=>9,
    'vars' => array(
        'ticket_id'=>9,
        'staff_id' => null, // the reply is from this staff user
        'client_id' => 2, // the reply is from this client user
        'contact_id' => null, // the reply is from this client contact user
        'type' => "reply", // this is a ticket reply
        'details' => "API reply", // the ticket reply description
        'status' => "open", // status of the ticket
        'staff_id' => null, // the staff user the ticket is assigned to
    ),
    'files' => null,
    'new_ticket' => false // this reply is for a newly created ticket
);
$response = $api->post("support_manager.support_manager_tickets", "addReply", $reply_data);

[kemeris]

Great, thank you naja7host