Can't Login

[sp3ctre]

Hi,

 

I have had an account since last september and also a beta account but I have just tried logging in and it says my details are wrong. I try and use the reset password option but it just says it has sent an email to my address but nothing comes (have checked junk mail).

 

I confirmed that the email address is correct (it's the one blesta messages and signup details were sent to as well as the one listed in the email with my username).

 

Any chance someone could help me out please?

 

Thanks

 

Jim

[Cody]

If you had an alpha or beta account at account.blesta.com, your beta account no longer exists. If you purchased Blesta through us, use your account login details that you previously used to log in to your account at https://phillipsdata.com/ams/ to log in at https://account.blesta.com/.

[sp3ctre]

If you had an alpha or beta account at account.blesta.com, your beta account no longer exists. If you purchased Blesta through us, use your account login details that you previously used to log in to your account at https://phillipsdata.com/ams/ to log in at https://account.blesta.com/.

 

problem is I think I used the same email address for both, certainly I have tried the email address I have on the initial confirmation form and it no longer works

[Cody]

What's the domain for your Blesta license?

[sp3ctre]

What's the domain for your Blesta license?

 

.co.uk

Edited August 15, 2013 by sp3ctre

[Cody]

You have a license with LicensePal. We don't have any customer information for you. You'll need to contact LicensePal to obtain your v3 license.

[sp3ctre]

You have a license with LicensePal. We don't have any customer information for you. You'll need to contact LicensePal to obtain your v3 license.

 

I have my licence key from them, yes, but I'm sure I used to be able to login via the blesta site. 

[Cody]

I have my licence key from them, yes, but I'm sure I used to be able to login via the blesta site. 

 

Yes, during beta, but the beta is over.

[sp3ctre]

Licencepal site is not working, is there anything you guys can do to help me get the v3 licence key?

 

http://www.licensepal.com/products/blesta.php (says could not connect to database)?

 

I have my v2 key which is still valid.

[Michael]

Licencepal site is not working, is there anything you guys can do to help me get the v3 licence key?

 

http://www.licensepal.com/products/blesta.php (says could not connect to database)?

 

I have my v2 key which is still valid.

Loads for me, yeah you'll have to contact them on https://licensepal.com/manage/submitticket.php?step=2&deptid=4 as they need to contact Blesta to get it for you.

[sp3ctre]

I can login to licencepal now but it just lists my v2 key, I still presumed it'd be you guys who would provide the new v3 key though, as that was part of the deal at the time. Are you saying licencepal need to provide this for me?

[sp3ctre]

We posted at the same time... thanks CubicWebs

[Michael]

We posted at the same time... thanks CubicWebs

haha, yeah you need to ask them for the v3 just incase they change it and you was using v2.5, you'd loose access to that system.

[sp3ctre]

It's ok, never had a 2.5 system anyway, seemed like too much trouble to integrate it and then have to start over again with v3.

[Cody]

LicensePal will need to assign your v3 key. Unfortunately, not really anything we can do on our end.

[Paul]

Just to follow up on this, as far as I'm aware LP has issued all keys.

 

If anyone else is seeing this and hasn't received a key, or has a monthly license with LP or with us we are recommending downloading v3 and selecting the "Free 30-day Trial" during installation. This will get you up and running immediately and you can enter your final key once it's issued.