Blesta Addons Posted September 4, 2016 Report Posted September 4, 2016 what is the condition to merge titcket . i have a client that open 6 ticket at same day with the ame subject and same body, i want to merge them toghether, but the action is not return any success or failed message . i use the core support manager . Quote
0 Blesta Addons Posted September 4, 2016 Author Report Posted September 4, 2016 i have figured the probleme, i have paste the ticket id into the ticket box, but it require that i enter the ticket id and wait until the result search appear to select it . Michael 1 Quote
0 Blesta Addons Posted September 4, 2016 Author Report Posted September 4, 2016 the merge option is a quite confusing , all the merged ticket remain exist in closed status with content "This ticket has been merged into ticket #1625707." . why not deleting the ticket when the merge is done ?!!! this action is not a merge , is move replies . merge = inject them togher in one ticket and remove any trace for the other tickets . Quote
0 Michael Posted September 4, 2016 Report Posted September 4, 2016 I think it's a bit confusing because you have to select 5 and enter the ticket number you want to merge into but it gets easier as you know how to do it. Quote
0 espservices Posted March 1, 2018 Report Posted March 1, 2018 Hi all, On Blesta latest version (4.2.2) is it already possible to merge tickets? Thanks Quote
0 Michael Posted March 2, 2018 Report Posted March 2, 2018 1 hour ago, espservices said: Hi all, On Blesta latest version (4.2.2) is it already possible to merge tickets? Thanks yes mate, tick the boxes you want to merge to a ticket and click on merge and then enter the ticket number you want them to be merged to. espservices 1 Quote
0 espservices Posted March 2, 2018 Report Posted March 2, 2018 15 minutes ago, BlestaStore said: yes mate, tick the boxes you want to merge to a ticket and click on merge and then enter the ticket number you want them to be merged to. Thanks! Quote
0 espservices Posted March 2, 2018 Report Posted March 2, 2018 1 hour ago, BlestaStore said: yes mate, tick the boxes you want to merge to a ticket and click on merge and then enter the ticket number you want them to be merged to. Can't find that option. Can you please tell me step my step or in what exact menu can I do that? Thanks Quote
0 Michael Posted March 2, 2018 Report Posted March 2, 2018 5 minutes ago, espservices said: Can't find that option. Can you please tell me step my step or in what exact menu can I do that? Thanks Here mate: https://screencast.com/t/ODWdSgi3ecLH If you don't see the box I have a CSS edit for it. Open: /plugins/support_manager/views/default/css/styles.css Find: #ticket_actions change position from fixed to absolute espservices 1 Quote
0 espservices Posted March 2, 2018 Report Posted March 2, 2018 10 minutes ago, BlestaStore said: Here mate: https://screencast.com/t/ODWdSgi3ecLH If you don't see the box I have a CSS edit for it. Open: /plugins/support_manager/views/default/css/styles.css Find: #ticket_actions change position from fixed to absolute Yep, I had to change the CSS as you said for the menu to show. Thanks! Do you know if there is already a open bug on Blesta development for this? Michael 1 Quote
0 Michael Posted March 2, 2018 Report Posted March 2, 2018 22 minutes ago, espservices said: Yep, I had to change the CSS as you said for the menu to show. Thanks! Do you know if there is already a open bug on Blesta development for this? I believe there's one but @Paul can confirm. Quote
0 Paul Posted March 2, 2018 Report Posted March 2, 2018 21 hours ago, espservices said: Yep, I had to change the CSS as you said for the menu to show. Thanks! Do you know if there is already a open bug on Blesta development for this? 21 hours ago, BlestaStore said: I believe there's one but @Paul can confirm. In the video they don't belong to the same client. Is the issue primarily that you can't merge tickets that do not belong to a client into a client ticket? Essentially assign an unassigned ticket to a client? Michael 1 Quote
0 Michael Posted March 2, 2018 Report Posted March 2, 2018 2 minutes ago, Paul said: In the video they don't belong to the same client. Is the issue primarily that you can't merge tickets that do not belong to a client into a client ticket? Essentially assign an unassigned ticket to a client? yep that was a mistake haha but it's the css hiding the box for him as-well as us. Quote
0 espservices Posted March 3, 2018 Report Posted March 3, 2018 19 minutes ago, Paul said: In the video they don't belong to the same client. Is the issue primarily that you can't merge tickets that do not belong to a client into a client ticket? Essentially assign an unassigned ticket to a client? In my case, CSS change fixed the issue. And because I have just started to use Blesta a few days ago, I just have 1 test client. So in my case all tickets where from the same and only client. Can you confirm the bug from your end in order for me not to have to manually change this on future updates? Thanks Quote
0 Paul Posted March 3, 2018 Report Posted March 3, 2018 3 minutes ago, espservices said: In my case, CSS change fixed the issue. And because I have just started to use Blesta a few days ago, I just have 1 test client. So in my case all tickets where from the same and only client. Can you confirm the bug from your end in order for me not to have to manually change this on future updates? Thanks Sounds like a separate issue than the merge error. We have CORE-2598 already to address a display issue with the bulk updater dialog box in the bottom right. Some have reported it missing entirely, which I have not been able to duplicate. Does the CSS fix shown in the screenshots of this task resolve it for you? If not, what did you do specifically? What Blesta.Store recommended? Quote
0 espservices Posted March 3, 2018 Report Posted March 3, 2018 2 minutes ago, Paul said: Sounds like a separate issue than the merge error. We have CORE-2598 already to address a display issue with the bulk updater dialog box in the bottom right. Some have reported it missing entirely, which I have not been able to duplicate. Does the CSS fix shown in the screenshots of this task resolve it for you? If not, what did you do specifically? What Blesta.Store recommended? In my case the dialog box was not showing at all. To fix it I jsut followed the Blesta.Store recommendation: Open: /plugins/support_manager/views/default/css/styles.css Find: #ticket_actions change position from fixed to absolute After this fix was made, the dialog box shows properly and all is ok. Quote
0 Tyson Posted March 9, 2018 Report Posted March 9, 2018 We resolved that issue with the dialog box not appearing for v4.3.0. It appears to affect the Chrome browser. espservices and Joseph H 2 Quote
0 espservices Posted March 9, 2018 Report Posted March 9, 2018 1 hour ago, Tyson said: We resolved that issue with the dialog box not appearing for v4.3.0. It appears to affect the Chrome browser. Yes, I was using Google Chrome. Glad to see you fix the issue! Quote
Question
Blesta Addons
what is the condition to merge titcket .
i have a client that open 6 ticket at same day with the ame subject and same body, i want to merge them toghether, but the action is not return any success or failed message . i use the core support manager .
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