Blesta not processing payments

[msorri]

Hi.

My Blesta doesn't automatically process the payments. The payment and the service stays in Pending, and the invoice stays open. It doesn't matter if I purchase through Universal or Multicraft module. I have to manually credit the customer account, then apply the credits to the invoice, and then activate the service (or wait for cron job). This issue is very strange.

 

Thanks in advance for help.

[msorri]

Oh. I see it now.

I used PayPal Sandbox - and hadn't registered the billing@domain.tld (which we use in real life) account to the sandbox environment.

Well, it now goes well.

[Michael]

May I ask what payment gateway are you using? Is the cron set-up? Is the order form set to Manual provision?

[msorri]

4 minutes ago, Licensecart said:

May I ask what payment gateway are you using? Is the cron set-up? Is the order form set to Manual provision?

I use PayPal (Payments Standard), Cron is running correctly at 5 minute intervals, and in the order form manual approval is not checked.

 

[Michael]

2 minutes ago, msorri said:

I use PayPal (Payments Standard), Cron is running correctly at 5 minute intervals, and in the order form manual approval is not checked.

 

Have you set-up the IPN url? That's good for a fallback url even though Blesta posts it automatically to PayPal.

[msorri]

5 minutes ago, Licensecart said:

Have you set-up the IPN url? That's good for a fallback url even though Blesta posts it automatically to PayPal.

Umm... What? I'm fairly new to automatic PayPal payments...

The payment registers and Blesta gets the PayPal reference number. (And if it matters, PayPal is in test mode)

Edited August 25, 2016 by msorri
Commas to dots...

[Michael]

2 minutes ago, msorri said:

Umm,,, What? I'm fairly new to automatic PayPal payments...

The payment registers and Blesta gets the PayPal reference number. (And if it matters, PayPal is in test mode)

Please see: What's the PayPal IPN callback url?

[msorri]

42 minutes ago, Licensecart said:

Please see: What's the PayPal IPN callback url?

Nope, doesn't matter. Only thing that it changes is that now Blesta says when transferred back to Blesta "Your payment is being processed", as before it said "Payment completed".

[Paul]

Blesta will send along the correct IPN URL when a payment is made from Blesta. Setting the IPN URL in PayPal seems to the the only way to RE-ENABLE IPN, if PayPal disables it from failed attempts.

So, the question is: Is the customer making payment through Blesta? ie, clicking the PayPal button to pay during checkout? And if so, is IPN enabled in PayPal?

Lastly, you might check your HTTP logs to see if there are any POST requests from PayPal's IPN, and look at the gateway log in Blesta - Tools > Logs > Gateway.

[msorri]

16 minutes ago, Paul said:

Blesta will send along the correct IPN URL when a payment is made from Blesta. Setting the IPN URL in PayPal seems to the the only way to RE-ENABLE IPN, if PayPal disables it from failed attempts.

So, the question is: Is the customer making payment through Blesta? ie, clicking the PayPal button to pay during checkout? And if so, is IPN enabled in PayPal?

Lastly, you might check your HTTP logs to see if there are any POST requests from PayPal's IPN, and look at the gateway log in Blesta - Tools > Logs > Gateway.

Making payment through Blesta.

IPN enabled by using instructions above.

There is a POST request from PayPal Sandbox.

The gateway log shows something strange.

https://www.sandbox.paypal.com/cgi-bin/webscr
a:32:{s:3:"cmd";s:16:"_notify-validate";s:19:"transaction_subject";s:0:"";s:12:"payment_date";s:25:"10:45:56 Aug 25, 2016 PDT";s:8:"txn_type";s:10:"web_accept";s:9:"last_name";s:11:"facilitator";s:17:"residence_country";s:2:"US";s:14:"pending_reason";s:10:"unilateral";s:9:"item_name";s:12:"Lasku #7, #8";s:13:"payment_gross";s:0:"";s:11:"mc_currency";s:3:"EUR";s:12:"payment_type";s:7:"instant";s:22:"protection_eligibility";s:10:"Ineligible";s:11:"verify_sign";s:56:"AdkuYn3XEjHH-3KOoQu2LfjEXTYbA7aPOWTCjiPd6euZZBEnUko4iZ32";s:12:"payer_status";s:8:"verified";s:8:"test_ipn";s:1:"1";s:3:"tax";s:4:"0.00";s:11:"payer_email";s:32:"[[censored]]";s:6:"txn_id";s:17:"8PJ60924U2758014J";s:8:"quantity";s:1:"1";s:14:"receiver_email";s:18:"[[censored]]";s:10:"first_name";s:4:"test";s:8:"payer_id";s:13:"4DZZV93UCFLXA";s:11:"item_number";s:0:"";s:19:"payer_business_name";s:29:"test facilitator's Test Store";s:15:"handling_amount";s:4:"0.00";s:14:"payment_status";s:7:"Pending";s:8:"shipping";s:4:"0.00";s:8:"mc_gross";s:4:"8.00";s:6:"custom";s:15:"12=4.00|13=4.00";s:7:"charset";s:12:"windows-1252";s:14:"notify_version";s:3:"3.8";s:12:"ipn_track_id";s:13:"3858decbc5ba9";}

What causes this?

[Michael]

Check the paypal payment on your account is it pending? They will warn you never to issue a server yet until it's active and that's a PayPal security check. You can phone them up about it.

[msorri]

4 minutes ago, Licensecart said:

Check the paypal payment on your account is it pending? They will warn you never to issue a server yet until it's active and that's a PayPal security check. You can phone them up about it.

I dont understand. Do you mean that the payment is pending in PayPal?

[Michael]

5 minutes ago, msorri said:

I dont understand. Do you mean that the payment is pending in PayPal?

Yes check it: https://community.ebay.com/t5/Archive-PayPal/Payment-Pending/qaq-p/8065301

 

http://help.ticketbud.com/hc/en-us/articles/216669337-Why-Are-My-Incoming-Paypal-Payments-Pending-