Department Name In Emails

[Rocketz]

Is there a way to set a per-department email name when tickets are received and updated? 

 

I.e  : Support would be "Support. Sales would be "Sales" instead of all just one name? 

[Michael]

We use this tag in our email titles: 

Licensecart {ticket.department_name} - #{ticket.code} has been {% if ticket.reply_date_added == ticket.date_added %}opened{% else %}updated.{% endif %}            [{ticket_hash_code}]

[Rocketz]

Hmm that didn't seem to work. 

 

I tried "Company - {ticket.department_name}" in the "from name" field. 

 

When I received the email, I got, literally, "Company - {ticket.department_name}" - as if the variable wasn't being processed. 

 

Thoughts? 

[Michael]

Hmm that didn't seem to work. 

 

I tried "Company - {ticket.department_name}" in the "from name" field. 

 

When I received the email, I got, literally, "Company - {ticket.department_name}" - as if the variable wasn't being processed. 

 

Thoughts? 

 

 

What plugin are you using for support? and what templates are you editing?

[Rocketz]

Default Blesta all around for now. 

 

Templates:  Ticket Received and Ticket Updated

 

 

thanks  

[Michael]

Ok so do I  This is what I have in each subject:

Ticket Received
 

Licensecart {ticket.department_name} - {ticket.summary}    #{ticket.code}    [{ticket_hash_code}]

Ticket Updated

Licensecart {ticket.department_name} - #{ticket.code} has been {% if ticket.reply_date_added == ticket.date_added %}opened{% else %}updated.{% endif %}            [{ticket_hash_code}]

Staff Ticket Updated
 

Licensecart {ticket.department_name} - Update to Ticket {ticket.code} - Priority: {ticket.priority}

Staff Ticket Updated (Mobile)

Ticket {ticket_hash_code}

For the From Name I use: Licensecart: Support
 

[Rocketz]

Nothing doing  

 

The from field is not parsing any variables at all. The subject field is though. For example : 

 

From Field : "Company - {ticket.department_name}" - the variable isn't being parsed

 

But, doing this in the subject field "{ticket.department_name} + others" - the department name shows up just fine. 

 

I'm on the latest Blesta. Weird  

[Michael]

Nothing doing

 

The from field is not parsing any variables at all. The subject field is though. For example : 

 

From Field : "Company - {ticket.department_name}" - the variable isn't being parsed

 

But, doing this in the subject field "{ticket.department_name} + others" - the department name shows up just fine. 

 

I'm on the latest Blesta. Weird

 

 

Yes you can't use that tag in "From Name" so it won't work, so we do Licensecart: Support since it's a support ticket

[Rocketz]

Ah okay. But there's a bunch of departments. Abuse, sales, alerts, and a few others. There's no way to get those names into the "from" field? 

[Michael]

Nope

[espservices]

On 19/07/2016 at 7:16 PM, BlestaStore said:

Ok so do I  This is what I have in each subject:

Ticket Received
 

Licensecart {ticket.department_name} - {ticket.summary}    #{ticket.code}    [{ticket_hash_code}]

Ticket Updated

Licensecart {ticket.department_name} - #{ticket.code} has been {% if ticket.reply_date_added == ticket.date_added %}opened{% else %}updated.{% endif %}            [{ticket_hash_code}]

Staff Ticket Updated
 

Licensecart {ticket.department_name} - Update to Ticket {ticket.code} - Priority: {ticket.priority}

Staff Ticket Updated (Mobile)

Ticket {ticket_hash_code}

For the From Name I use: Licensecart: Support
 

Can I ask you why do you use both the {ticket.code} and also {ticket_hash_code} on the subject? From my understanding for correct piping only {ticket_hash_code} is needed and it already includes the ticket code.

So is just the way you like? Or is there any special reason? Thanks