Sensitive Information On Tickets.

[Michael]

Maybe a option soon to add sensitive information in tickets, which doesn't show up on the tickets except the admin side.

 

So if I was making a technical department I'd have a box saying "Sensitive Information".

 

And I was looking for support with my server, I was asked to put the Port and password in the sensitive information part.

 

So I did that, and the technical team can click a button to see this information, and after they have solved the issue they can click a button to remove it.

 

That way it stays confidential. The sensitive information boxes can be added on any department by a ticket box and also by adding the fields required. All sensitive information is encrypted in the database.

 

Fields example:

 

1.

- Label: SSH Port

- Name: SSH_Port

- Type: Text

 

2.

- Label: SSH Password

- Name: SSH_Password

- Type: Password

 

Then they will be optional on support tickets.

[Paul]

Custom fields are assigned to CORE-450, and they can be optionally stored encrypted. These fields will be by department, so you can have different fields for different departments, with whichever ones you want encrypted encrypted.

[Jedeu Industries LLC]

Excellent Paul, That sounds like a perfect way of doing it.