Urgent: Changed Domain, Client Emails Have Wrong Url

[SSy]

Hi there,

 

We have moved our Blesta install to the live URL and although we've changed the root directory location in Settings > System > Basic Setup and the cron job does have the correct location, the client_url variable used in email templates is still referring to the old URL.

 

How do I update this?

[Michael]

you can update them by doing this: How to change all the emails from subdomains? but change it from the domains, etc.

[SSy]

Oh no, it's not the email address that is the problem.

 

It's the URL itself.

 

When people are getting the link to their client area it is:

 

olddomain.com/xxx

 

instead of 

 

newdomain.com/xxx

[Michael]

Oh no, it's not the email address that is the problem.

 

It's the URL itself.

 

When people are getting the link to their client area it is:

 

olddomain.com/xxx

 

instead of 

 

newdomain.com/xxx

 

 

That's your hostname them: Settings > System > Companies > hostname.

[SSy]

We've changed this but the old URL still remains - any idea why that would happen?

[SSy]

Even the terms of use agreement link when clients are proceeding through the checkout point to the old URL

[Michael]

Even the terms of use agreement link when clients are proceeding through the checkout point to the old URL

 

 

That is set in the order form settings.

[SSy]

thanks, that rectifies the terms of use problem but the email template issue persists.

 

Any idea why that is happening?

[Michael]

thanks, that rectifies the terms of use problem but the email template issue persists.

 

Any idea why that is happening?

 

 

I don't the only things I can think of have are the above, unless it's the cronjob or root directory is wrong but that wouldn't be a domain issue: https://docs.blesta.com/display/user/Moving+Blesta

[timnboys]

thanks, that rectifies the terms of use problem but the email template issue persists.

 

Any idea why that is happening?

Just go in and manually change the templates I had to do it when had this issue.

I know it is tedious and I hated doing it too but it fixes it.

As you have to do it one by one.

[Paul]

Sounds like a "Root Web Directory" setting: Settings > System > General.