Random Issues With Redirects

[jmf421]

I have been using the blesta app and all have been running fine. Recently I noticed couldn't get to my login page or registration page. I spoke to my hosting company and they said there was no htaccess file in place. Again this is not a new application I have been up and running for a few months and have customers making payments.

 

https://clients.pixelpoynt.com/client/login/

 

No we can at least get to the login page but cannot get tot he register page

 

Maybe a related issue or maybe not...

 

I have a customer paying with paypal and last month the payment was made and Blesta saw the payment marking the invoice paid. This month, the invoice is showing as unpaid. I can go mark it paid manually but I want to know what could have changed or what I am missing to get these to be marked paid automatically.

 

[Michael]

Looks fine to me. If you get more issues try the default theme, if it works then, it's the theme.

 

Looking at the link for registration its:

https://clients.pixelpoynt.com/index.php/order/signup/index/registration

it should be:

https://clients.pixelpoynt.com/order/signup/index/registration

[jmf421]

Awesome, that works now, I guess my URL was wrong. How about for Paypal, any idea why the invoice is still showing unpaid? I checked paypal and saw the payment was made but Blesta is showing the invoice as not paid yet.

[Michael]

Have you checked the paypal module correctly, the IPN settings? Instant Payment Notification? Blesta doesn't really need it set-up but sometimes PayPal fails and it's nice to have a fallback. It could be the client didn't click back to merchant and it wasn't called home.

[jmf421]

Ok thanks, I added this and will keep an eye on things next month. I really appreciate your help!

[Michael]

Ok thanks, I added this and will keep an eye on things next month. I really appreciate your help!

 

 

You're welcome. If you have any other questions we can help

[jmf421]

The Paypal payments still don't seem to be recognized by Blesta, any idea what I can do to fix this without bugging the customer again? If I look in Paypal his payments are being made but Blesta doesn't see it and will keep sending him reminder emails.

[Michael]

The Paypal payments still don't seem to be recognized by Blesta, any idea what I can do to fix this without bugging the customer again? If I look in Paypal his payments are being made but Blesta doesn't see it and will keep sending him reminder emails.

 

 

How's he paying a subscription or manual?

[Paul]

The Paypal payments still don't seem to be recognized by Blesta, any idea what I can do to fix this without bugging the customer again? If I look in Paypal his payments are being made but Blesta doesn't see it and will keep sending him reminder emails.

 

Is there any record of it under Tools > Logs > Gateway log? Click a row to expand and show raw input/output.

 

Was the subscription set up within Blesta? Did you move Blesta to a new location after the subscription was set up? I suggest checking your HTTP logs to see what URL the IPN is calling to, if it's making a call at all. This will be helpful in debugging the issue.

[jmf421]

On 7/30/2016 at 0:35 PM, Licensecart said:

 

 

How's he paying a subscription or manual?

Yes it's a subscription. 

 

On 8/3/2016 at 2:38 PM, Paul said:

 

Is there any record of it under Tools > Logs > Gateway log? Click a row to expand and show raw input/output.

 

Was the subscription set up within Blesta? Did you move Blesta to a new location after the subscription was set up? I suggest checking your HTTP logs to see what URL the IPN is calling to, if it's making a call at all. This will be helpful in debugging the issue.

There is actually no record of anything to do with PayPal here, just Stripe. I never moved anything once Blesta was setup but I did just recently add an SSL certificate. I am assuming he setup his subscription through Blesta because I never gave the customer my Paypal email.

[Paul]

2 minutes ago, jmf421 said:

Yes it's a subscription. 

 

There is actually no record of anything to do with PayPal here, just Stripe. I never moved anything once Blesta was setup but I did just recently add an SSL certificate. I am assuming he setup his subscription through Blesta because I never gave the customer my Paypal email.

Are you forcing SSL? Possible the PayPal subscription was posting via HTTP and now it's doing a redirect with HTTPS?

[jmf421]

10 hours ago, Paul said:

Are you forcing SSL? Possible the PayPal subscription was posting via HTTP and now it's doing a redirect with HTTPS?

This one might be over my head. How would I find out if I am forcing SSL? Is that in the htaccess file? 

I just looked at the IPN history and can see it's being sent from Paypal and the  but I guess Blesta isn't picking it up? https://infinit.io/_/dcBnjVC

[Blesta Addons]

i'm forcing a https redirect via htaccess , and we get the paypal notification without any problem .

 

[Michael]

You have HSTS (via the SSL server file vhosts) or the htaccess file to force SSL. I've never heard of issues with redirecting so have you tried another server?

[jmf421]

3 minutes ago, Licensecart said:

You have HSTS (via the SSL server file vhosts) or the htaccess file to force SSL. I've never heard of issues with redirecting so have you tried another server?

I have not, I just moved over to KnownHost when I installed Blesta. For now I am marking this guys monthly payment as "Paid" but I was hoping it wasn't going to be a forever thing.

[Michael]

6 hours ago, jmf421 said:

I have not, I just moved over to KnownHost when I installed Blesta. For now I am marking this guys monthly payment as "Paid" but I was hoping it wasn't going to be a forever thing.

Would you like me to have a look with you?

[jmf421]

5 hours ago, Licensecart said:

Would you like me to have a look with you?

Sure that would be great, I would appreciate it!

[Michael]

2 hours ago, jmf421 said:

Sure that would be great, I would appreciate it!

If you're up for it can you pm me your teamviewer ID please.