Client Cant Add Addons Package

[Blesta Addons]

the client can select addons package in the order form , but if the service was activated , there are no otion for client to add addons package .

 

not i m not talking about Configurable Options .

 

i have missed somthing or is a default behavior in blesta ?

 

note , i have already

 

Allow Clients to Create Addons for Existing Services

[Michael]

Well I can

Click Manage on the services row > Addons > select from the dropdown menu.

[Blesta Addons]

Well I can

Click Manage on the services row > Addons > select from the dropdown menu.

 

 

there is no addons in the services row ¡¡¡

[Michael]

there is no addons in the services row ¡¡¡

 

 

Have you set up the addons correctly? They should have a group which is attached to the product.

Should see this:

[Blesta Addons]

Hello mike . Yes i have rechecked again .

The addon product (package) is under the correct group , that group is addon tyoe and attached to the correct parent group.

The addon package is showed in the order process so clients can select the addons . But is not showed in the services tabs. Also the addons package has the same term pricing as the parent package .

Any other suggestions to look in ?

[Blesta Addons]

Still have this strange issue . Should i open a ticket ?

[Blesta Addons]

Still have this strange issue . Should i open a ticket ?  duplicated

[Blesta Addons]

some test

 

package A & B has the same term pricing and belong to the same module and the same group .

 

Package B show the Available Add-ons

Package A not showing the Available Add-ons

 

edit :

 

client A has package B show the Available Add-ons

client B has package B not showing Available Add-ons

 

this will make me crazy

 

!!!! what is wrong !!!!

[Blesta Addons]

i think i have a new info .

 

all imported packages from blesta 2,5 didn't show the Available Add-ons , all service activated in blesta 3 are showing the Available Add-ons .

 

what is the difference beetwen them ? some field value in database are missed ?

[Blesta Addons]

finnaly i have found the bug , the import plugin save the field package_group_id as null , normally , it should fetch the package group .

$vars = array(
     'parent_service_id' => null,
     'package_group_id' => null,

how to resolve this issue (more than 10000 service affected by this bug) , any php code to update all the services table that has missing package_group_id ?

 

i think the importer should be updated to fix this bug .

[Blesta Addons]

still waiting for any help in this subject .

[activa]

is this also affected to the imported services from whm** ?