Payment Not Being Applied To Order.

[Galinvelle]

Problem:

 

Client places order, pays for it and comes to their blesta client account after completing payment. The payment is applied the client’s account in the form of a credit. But it is not applied to the order they just completed. The order shows up as a pending order that has not been paid for.

 

If the credit is then manually applied, the order gets completed and provisioned. But obviously this is not a solution. The payment needs to be applied to the corresponding order, not just as a credit to their account.

 

(Note: Payment type is Paypal)

 

­_­­_­­­­_­­Is there a setting that I need to change?

 

Thanks.

[Michael]

There's two ways:

 

1. the cron runs which applies the unpaid credit to their invoices.

 

2. They do it manually. Click Pay, tick the box saying credit and save.

if they are doing 1, and your cron is working fine check if the credit is automatically applied: Settings > Company > Billing / Payment > Automatically Apply Loose Credits

 

You can also check: Automatically Provision Paid Pending Services