Email Piping

[jmf421]

I am testing out the email piping features from the customers end and it doesn't seem to be working. When I am acting as the customer and hit reply to the email I received it just sends an info back to support@mydomain.com but does not actually add that response into the ticket.

 

Any help would be much appreciated!

[Paul]

Do you have support@ set up as a forwarder to pipe to pipe.php? See https://docs.blesta.com/display/user/Support+Manager#SupportManager-email-pipingEmailPiping

 

If yes, check the following:

1. Is pipe.php executable? It should be 755. You can run "chmod +x pipe.php" to make it executable.
2. Does pipe.php have a hashbang on the 1st line? It should look something like the following but be your actual path to PHP

#!/usr/local/bin/php -q

[jmf421]

Maybe thats the part I am missing, where would I set up support@ to pipe to pipe.php? Sorry if this is a dumb question, I am new to all of this.

[jmf421]

Ok scratch the above comment, I figured out how to setup the forwarding in channel so I am squared away there. I also added the hash to the top of pipe.php (thanks for that) and it worked. Kind of.

 

When I went into the ticket, I can see my reply at the very top but then there are hundreds of lines of this: https://infinit.io/_/uX2iGWd

[Paul]

Did you change the ticket email templates at all? Settings > Company > Emails

 

Looks like some kind of loop, very odd.

[jmf421]

Ok so the employees email was the same email as the piping. So it got stuck in a loop when I updated that ticket. Basically it send the employee a notification and then that piped, sent the employee a notification and then piped. So many times that blesta still works but that ticket cannot be opened anymore...lol

[Paul]

hm, ya, your department is going to have to be unique. That explains it.