Create Ticket When 3Rd Overdue Notice Is Sent

[kaptk2]

I would like to create a ticket within the Blesta support system on behalf of a client when a 3rd invoice notification is sent so our sales department can reach out to the client and see what is going on. Is this possible? 

[Michael]

You need a custom plugin using the Api to do that it's possible but not out of the box.

[Blesta Addons]

i think is possible without the API . i simple plugin that analyse the event Emails.send .

[kaptk2]

i think is possible without the API . i simple plugin that analyse the event Emails.send .

 

Could you explain a little bit more about how that would work?

[Blesta Addons]

Could you explain a little bit more about how that would work?

 

 

create a plugin that will use the event Emails.send

 

then check if  the email sent is "Invoice Notice (3rd)" . then create a ticket with the info you want to add it behalf to the client "to_client_id"