Error In Support Manager

[Blesta Addons]

today , when one of our staff are replying to ticket , he get a php error .

Object of class stdClass could not be converted to string on line 18 in /home/xxxxxxx/public_html/vendors/h2o/h2o/datatype.php

the url of the response was

/plugin/support_manager/admin_tickets/reply/4533/

the response has no attachment , it only a plain text . and the response was added to database .

 

just curios why that was happen .

[Tyson]

I've never seen that error before, but it looks like something internal to the H2o library. It might be that H2o is not being used properly. If this occurs with the default Support Manager, and you can consistently duplicate it, could you send over the details of the ticket and ticket replies so I can see if I can duplicate it too?

[Blesta Addons]

I've never seen that error before, but it looks like something internal to the H2o library. It might be that H2o is not being used properly. If this occurs with the default Support Manager, and you can consistently duplicate it, could you send over the details of the ticket and ticket replies so I can see if I can duplicate it too?

 

i will watching this in my system if occured again i will update .

[Blesta Addons]

this behavior arrive when we set error_reporting to -1 .

and we want to create or reply to any ticket the error appear .

[Tyson]

Can you provide example ticket information necessary to duplicate that behavior? Any custom changes to the H2o source, or the Support Manager plugin?

[Blesta Addons]

Change error reporting to -1 .

Create ticket or reply to a ticket the error will appear .

No change made in core files .

 

[Blesta Addons]

This case tested in two installation .. same result .

[Tyson]

Haven't tested it yet, but does it always occur, or only for some tickets? Does the content of the reply make a difference? Does the reply contain any tags? Does it use the tag keyword braces at all (i.e., "{" or "}")?

[Blesta Addons]

As i explained before ... if error reporting enabled , any reply new ticket will return error . Just a simple text entered. Note also even the error appear the ticket well updated in database .

[Michael]

No issues with -1 on for me minus my shitty coding on the current layout. http://screencast.com/t/7yUhQouT8B

[PauloV]

Hello naja7host and Tyson

I always had problems since Blesta 3.0, wen importing emails in "PIPE", tickets wen error reporting is -1

I have ignored this error for some time because I have tried to trace and I think the problem is on UTF8/ACII character conversion

Regards,
PV