Service Cancellation "lock"

[thynan]

I want to be able to "lock pakcage cancellation" for customers, X days before the package gets renewed. In our case, we allow customers to cancel their hosting packages up to 1 month before it gets renewed. After that, they should not be allowed to cancel the package before it get's renewed. 

 

Example:

Package gets renewed at 1.1.2017. The customer can cancel the package immediately/at the end of term until 30.11.2017. From 1.12 2017 to 31.12.2017, he can not cancel it before it gets renewed (he can schedule a cancellation at the end of the new perio (31.12.2017), but then the service is already renewed an has to be payed).

[Michael]

+1

[activa]

+1

 

but this is not against customer rights ?! what if he didn't want to renew ?

[Michael]

+1

 

but this is not against customer rights ?! what if he didn't want to renew ?

 

They cancel before the last day. In my terms and conditions we state we require 7 days notice. But people don't follow it and do it 4 days or on the day itself. It's the same with phone contracts, if you don't cancel before the renewal they automatically sign you into the new contract. I can only cancel the contract in October but if I don't on November they will renew it.