Departaments Problem

[Kurogane]

Hello,

 

I've a problem with support departamente for some reason i'm getting "Support Request Failed" i'm not sure why i'm getting this.

 

Here exim logs

2016-02-25 16:05:04 SMTP connection from [my.ip]:33896 (TCP/IP connection count = 1)
2016-02-25 16:05:04 no host name found for IP address my.ip
2016-02-25 16:05:04 no host name found for IP address my.ip
2016-02-25 16:05:04 no host name found for IP address my.ip
2016-02-25 16:05:04 1aZ41w-0007yF-Lh <= support@mydomain.com H=([127.0.0.1]) [my.ip]:33896 P=esmtpsa X=TLSv1:ECDHE-RSA-AES256-SHA:256 CV=no A=dovecot_login:billing@mydomain.com S=1753 id=1456437904.56cf7a902aefb@swift.generated T="Support Request Failed" for Mailer-Daemon@server.mydomain.com

- My user details is fine

- i'm using pop3

- Not port issue

 

Always keep spaming on cron schedule in blesta i not see any errors not sure what is causing this.

[Michael]

Your server isn't getting the hostname for the IP. I use Piping so I can't help you much more sorry.

 

I found this on Google: https://forums.cpanel.net/threads/cant-connect-to-smtp-server.358051/

[Paul]

POP/IMAP logins normally log to /var/log/maillog on cPanel don't they?

[Blesta Addons]

POP/IMAP logins normally log to /var/log/maillog on cPanel don't they?

 

it always in that file in cpanel .

[Kurogane]

As i repeat is not login issue in /var/log/maillog say login fine.