The Php Mailparse Pecl Extension Is Required For Parsing Email Tickets.

[jobplease]

hi there,

 

I am trying to add pop emails for each department.

 

The PHP Mailparse PECL extension is required for parsing email tickets.

 

 

[Michael]

Do you have cPanel, InterWorx, DirectAdmin, No control panel?

[Paul]

pecl install mailparse

 

Or if you have a control panel like Mike mentioned, you can usually install it via the panel

[jobplease]

running cpanel. Having errors with install the support modules..

 

Class 'SupportManagerController' not found on line 11 in /home/***/public_html/plugins/support_manager/support_manager_kb_controller.php

[Michael]

running cpanel. Having errors with install the support modules..

 

Class 'SupportManagerController' not found on line 11 in /home/***/public_html/plugins/support_manager/support_manager_kb_controller.php

 

You have to use EasyApache to install the PHP, then you need to install the Pecl version via the Pecl plugins bit as far as I know. As for the Class it would be because of a missing file.

[jobplease]

i tried both plugins for support pro and standard. Which files are missing ??

[jobplease]

i would thought with cpanel this software would be easy to setup, especially basic support departments and emails :-)

[jobplease]

when attempting to access the support tab up top /admin/plugin/support_manager/admin_main/

 

I get the error 

Oh noes!

Class 'SupportManagerController' not found on line 11 in /home/888/public_html/plugins/support_manager/support_manager_kb_controller.php

[Paul]

You shouldn't be receiving the errors you're receiving when visiting pages. I suggest uninstalling the support manager, deleting the entire plugin files from under /plugins/support_manager/ and re-uploading it from the distribution zip. If you have a 3rd party support plugin installed, uninstall that as well before installing the official one. You may have these competing with each other.

[Michael]

i would thought with cpanel this software would be easy to setup, especially basic support departments and emails :-)

 

cPanel doesn't make life easier at all, cPanel is also known on a few mates and a few clients marking Blesta's zip as a virus when it's clean. I don't know why people still use it .  And with cPanel you have to do everything via their software (easyapache and pecl thing):

 

 

Where as if you didn't use it you (Linux on it's own) and a few others you can install it via Yum.

[jobplease]

I have deleted all the support plugins x 2. I have uploaded the latest support managerpro .. still have the same issue

 

Oh noes!

Class 'SupportManagerproController' not found on line 11 in /home/888/public_html/plugins/support_managerpro/support_managerpro_kb_controller.php

[jobplease]

The issue is with Xcache and I have disabled it for the domain. Now the mentioned link is working fine.