Cancel Reason + Account Credit

[SkylarM]

Two things that would be nifty to have:

 

 

Cancellation reason -- when a client cancels, give them a text box to say WHY they are canceling.

 

Configurable credit for remaining time - if a client cancels with 25 days left, I'd like to issue an account credit for the remaining amount.

[Michael]

Good suggestion maybe even make them a promotion code to save that, but it has to be a optional thing so like tick boxes (settings on the settings pages).

[xiam]

Good idea, the configurable credit would be good to have options for only select packages and products, as some items that can be canceled may incur fees for early termination. 

[FRH Dave]

Good suggestion maybe even make them a promotion code to save that, but it has to be a optional thing so like tick boxes (settings on the settings pages).

 

Yes, I would LOVE to see this, but it would still need manual review.  I wouldn't want it to automatically send a retention offer.  Can you imagine if someone goes in to cancel their spouse's account because they're recently passed away, and the host sends out an unfortunately-worded "We're just DYING to earn your business back!" email?

[Michael]

Yes, I would LOVE to see this, but it would still need manual review.  I wouldn't want it to automatically send a retention offer.  Can you imagine if someone goes in to cancel their spouse's account because they're recently passed away, and the host sends out an unfortunately-worded "We're just DYING to earn your business back!" email?

Or abuse the tool to get a promotion code which for instance could save them more than they paid for (A way to try and keep the customer)

[Paul]

I've added the cancel reason suggestion to CORE-590 and tentatively assigned it to version 3.1.

 

The credit for cancelling early should be included in proration.

[Blesta Addons]

any update for this ?

[srn]

While https://dev.blesta.com/browse/CORE-590 exists for the cancellation reason, canceling a service currently doesn't prorate. I'm assuming it's still a new feature since nothing about proration or credits appears in the Services::cancel method.

 

It looks to me like just calling prorate won't always work because prorate won't do anything if an override_price is set.

[Paul]

While https://dev.blesta.com/browse/CORE-590 exists for the cancellation reason, canceling a service currently doesn't prorate. I'm assuming it's still a new feature since nothing about proration or credits appears in the Services::cancel method.

 

It looks to me like just calling prorate won't always work because prorate won't do anything if an override_price is set.

 

Settings > Company > Billing/Payment > Invoice and Charge Options: Allow Prorated Credits to be Issued for Service Downgrades

[Blesta Addons]

Cancel Reason is still wanted

[srn]

Here is my bug report then http://www.blesta.com/forums/index.php?/topic/6433-canceling-service-does-not-result-in-a-credit/

[Paul]

I have placed this into the "Short Term" bucket, and added a comment to CORE-1267 which describes a "Cancellation Request" section, and effectively makes this into a fully featured.. feature. Would love some feedback. https://dev.blesta.com/browse/CORE-1267?focusedCommentId=13059&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-13059

[Michael]

I have placed this into the "Short Term" bucket, and added a comment to CORE-1267 which describes a "Cancellation Request" section, and effectively makes this into a fully featured.. feature. Would love some feedback. https://dev.blesta.com/browse/CORE-1267?focusedCommentId=13059&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-13059

 

 

+1 maybe billing tab?

[Paul]

+1 maybe billing tab?

 

That seems to make more sense, updated my comment. Billing > Cancellation Requests