Creating Ticket For An Additional Contact

[hpno]

Let's say I have added a new contact (with email dev@clientdomain.com) to a client account (with email owner@clientdomain.com). I want to send a ticket to that new contact at dev@clientdomain.com, but in Support Manager, it seems I cannot do that. When entering the dev name or dev email, Blesta says "No clients found. Try searching again."

 

When adding that contact, I have chosen contacts, services, support permissions already.

 

Is that a limitation of Support Manager, or am I missing something?

 

Thanks.

[Michael]

It's because it's sent to the owner of the account. Any replies / tickets are sent to the account holder and contact accounts which have access to the support.

[Paul]

If the contact opens the ticket, you'll be able to see that it was them that opened the ticket. No current way to open a ticket for a specific contact at the moment though.