404 Error?

[MineHarvest66]

Hi, I am not sure why but I am getting a "404" error when I try to go to checkout on my test client account. Here what I exactly did on my installion.  

 

1. Login as Client from the admin side 

2. Went to return to portal and clicked order  

3. Applied a coupon code for me to not make me charge myself 

4. Ordered the service on the order form BOTH are which are active  

5. 404 error

 

 

There is no logs or anything and the order did not go into the pending queue nor did the official Cpanel module even outputted anything to even try to provision my test order.  

 

I am not sure where to take it from here given there is no logs to display what is even wrong.   

 

Please do help me out with this and thanks in advance. 

[MineHarvest66]

This issue and another bizarre one seems to be resolved now. 

[austenite]

@Mineharvest66 if you PM me the link to your website I will give it a try

[MineHarvest66]

@Mineharvest66 if you PM me the link to your website I will give it a try

 

Thanks you very much in advance and you should have the PM in a couple of minutes of this post.  

 

Edit: I had just sent you the PM just now. 

[Paul]

Is this still an issue? Do you have mod_security or anything that may be getting in the way?

[MineHarvest66]

Is this still an issue? Do you have mod_security or anything that may be getting in the way?

 

Yes this and the other two that I stated on my ticket are still issues and the web hosting provider just said "no" to your question about Mod_security/anything else getting in the way. 

[Paul]

I wonder if there is a .htaccess file in the parent directory to Blesta. If so, it may be interfering with Blesta. Can you tell what the URL is before it redirects to /404/?

[MineHarvest66]

I wonder if there is a .htaccess file in the parent directory to Blesta. If so, it may be interfering with Blesta. Can you tell what the URL is before it redirects to /404/?

 

I had replied to the ticket with the findings and I am trying to work wiht the provider as well to see if mod_security is the problem or not as well.  

[Paul]

This may be related, see CORE-1937

 

This happens if there is an error. In your ticket, you mentioned a module row error, correcting that error should correct the 404 redirect you are seeing. The fix described in this task will show the error rather than the 404 page. So, your solution for right now is to correct the module row error.

 

The module row error is most likely a side-affect of having deleted the module row on the module (For example, the cPanel/WHM server under Settings > Modules > cPanel: Manage) The solution is to edit your Packages, and re-save them with the correct cPanel/WHM server selected.

[MineHarvest66]

This may be related, see CORE-1937

 

This happens if there is an error. In your ticket, you mentioned a module row error, correcting that error should correct the 404 redirect you are seeing. The fix described in this task will show the error rather than the 404 page. So, your solution for right now is to correct the module row error.

 

The module row error is most likely a side-affect of having deleted the module row on the module (For example, the cPanel/WHM server under Settings > Modules > cPanel: Manage) The solution is to edit your Packages, and re-save them with the correct cPanel/WHM server selected.

 

As I mentioned in the ticket I had re saved the package with the correct server group with the correct server within that group but it still giving me that module row error regardless. Please do get back on that. 

[Paul]

This issue and another bizarre one seems to be resolved now. 

 

Great! Thanks for the update.

 

Cheers