Invoice Due Email Template

[hpno]

When I create a service for a customer, Blesta creates an invoice and sends to that customer. I assumed that email is using "Invoice Delivery (Unpaid)" template, but it is different. I checked "Invoice Notice" templates, but they are not the same either. 

 

When I checked client mail log, the first invoice email included this sentence already:

 

 

If you would like us to automatically charge your card, login to your account at <my-domain-for-customers> to set up auto debit.

Pay Now, visit <link-for-payment> (No login required)

 

But in the actual email message that customers received, that sentence disappeared. That happens to multiple customers, using gmail or their own domain names.

 

Any idea why that happens?

Thanks.

[Paul]

If the invoice is unpaid, when it's delivered it will be using "Invoice Delivery (Unpaid)". Check both the HTML *and* Text versions of your template to ensure they say the same thing.

[Tyson]

My guess is similar to Paul's--that you may have a different Text vs HTML version of the email template. The mail log shows the text version while the customer may be seeing the HTML version.