Email Handling Not Works (Support Departments)

[smicroz]

Hi,

 

There some way to check if email handling is setup correctly in support departments?

 

I setup Imap email handling, but for some reason mails not are transferred to tickets.

 

I checked that mailparse is installed.

# php -i | grep mailparse
mailparse
mailparse support => enabled
mailparse.def_charset => us-ascii => us-ascii

Any suggestion?

 

Thanks

 

Rgds,

Eduardo

[Michael]

do you have imap installed? do you have a control panel?

[smicroz]

Directadmin CP and yes imap, mailparse is installed and cron added.

[smicroz]

I setup imap ssl 993 and works well.