Is There An Option To Auto-Send Email To Customer When Service Is Canceled?

[serge]

I have free package, that cancel at end of term (14-day Trial), blesta ever send email to customer :

- New Service Activated

 

But I would like it's also auto-send email to customer when service is canceled, a such way I can instruct customer to order the pay service (license).

 

 

[Michael]

It should be sent but it depends on if your cron is working fine.

[serge]

all other things work fine, and even for Cron for any other things

 

at checking in database for unfinished cron, there is no data retuned:

SELECT * FROM `log_cron` WHERE `run_id` !=0 AND `end_date` IS NULL ORDER BY `start_date` DESC; 


No data returned

If I look in email logs for "suspended service" it's very rare I find one, and I suspect it's was from admin manualy suspended service, but seem no email to customer come from automation when service are suspended.

[Tyson]

There is no email template for canceled services, so no email about a canceled service would be sent. There is a task to add an email template for services scheduled to be canceled, but perhaps one for cancelling a service would be good as well.

 

Your scenario is a little bit different, however. You want to include a message in the email template about the cancellation of a specific service, but an email template we create would be generalized and not dependent on the service being canceled. A separate partial email may need to exist to handle the behavior you expect, similar to the Package Welcome Email (e.g. Package Cancel email).