Spam!

[Michael]

Do you get spam from: advertisebz09@gmail.com? Always opens a ticket by sending emails to us.

[cloudrck]

I do get spam from similar services. No way to combat it besides adding it to blacklist on the mail server.

[Michael]

I do get spam from similar services. No way to combat it besides adding it to blacklist on the mail server.

Need a ban email address or IP on Blesta ;D

[Paul]

Need a ban email address or IP on Blesta ;D

 

Do you find most attacks originate from the same location or email address? I can see an internal blacklist being useful for that 1 pesky person who won't stop opening tickets or placing fraudulent orders but most of the time the stuff we see is distributed.

[Michael]

Do you find most attacks originate from the same location or email address? I can see an internal blacklist being useful for that 1 pesky person who won't stop opening tickets or placing fraudulent orders but most of the time the stuff we see is distributed.

On my WHM** we get loads of spam advertments etc. on my blesta the emails are @cubicwebs.co and they only had this email at the moment.

[Gareth-Host Red Dragon]

Do you find most attacks originate from the same location or email address? I can see an internal blacklist being useful for that 1 pesky person who won't stop opening tickets or placing fraudulent orders but most of the time the stuff we see is distributed.

It would be handy to have 3 options:

• Ban email address (less effective for general spam as it is often fake (but helps when some idiot of a company decides to submit a "seo service offer" to your support department))
• Ban domain (like above, is less effective for general spam, but stops you getting any email from a certain domain (SEO service offers etc)
• Ban IP (Handy if you get a lot of spam from a particular IP or range)

[cloudrck]

I don't see it being v

 

It would be handy to have 3 options:

• Ban email address (less effective for general spam as it is often fake (but helps when some idiot of a company decides to submit a "seo service offer" to your support department))
• Ban domain (like above, is less effective for general spam, but stops you getting any email from a certain domain (SEO service offers etc)
• Ban IP (Handy if you get a lot of spam from a particular IP or range)

Wouldn't this be better handled at the mail server level? Since it's the mail servers job anyway.

[Gareth-Host Red Dragon]

I don't see it being v

 

Wouldn't this be better handled at the mail server level? Since it's the mail servers job anyway.

Only if it was received via email.

 

If they submit it via the portal then it does not use the email system

[Scott Horsley]

Only if it was received via email.

 

If they submit it via the portal then it does not use the email system

 

Wouldn't they need to be logged in to do this? (Unless your doing this over an API).

 

If they are logged in and spamming you, then you have a bigger issue than spam.

[Gareth-Host Red Dragon]

Not all tickets departments require you to be clients, or registered, the sales department for example.

[Michael]

Not all tickets departments require you to be clients, or registered, the sales department for example.

Some people run their business differently than us haha.

[Scott Horsley]

Not all tickets departments require you to be clients, or registered, the sales department for example.

I had to go set one up to see what you meant. And I get it. That could be a problem. Would this be a situation where Captcha or AreYouHuman would work maybe?

[Scott Horsley]

Some people run their business differently than us haha.

LOL, suppose it depends if it's post-sales or pre-sales your primarily dealing with... 

[Paul]

In v2 we actually had an option to enter the spamassassin binary path, and we would run everything through spamassassin first. I don't think many people used it though.

 

Using re-captcha or areyouhuman here is probably a good idea.

[Gareth-Host Red Dragon]

I had to go set one up to see what you meant. And I get it. That could be a problem. Would this be a situation where Captcha or AreYouHuman would work maybe?

 

 

In v2 we actually had an option to enter the spamassassin binary path, and we would run everything through spamassassin first. I don't think many people used it though.

 

Using re-captcha or areyouhuman here is probably a good idea.

 

Captcha or AreYouHuman would help against bots posting to the helpdesk, but I have had instances where "a human" would submit a "SEO offer" (every other day), got annoying real fast.

 

If you could ban email addresses/domains/IP it would cut down on this type.

 

Even had a hosting/domain firm offer me a domain reseller account at "fantastic prices", yeh right, the prices they offered me to buy domains from them was higher than what I was selling them for on my site. /fail 

[Michael]

Speaking of spam this is all the spam I can't ban and I don't really want to ban @gmail.com.

 

[Paul]

Do you have your email going through a spam filter like Barracuda or Mailfoundry? That would reduce your spam overall, including ticket spam.

[Michael]

Do you have your email going through a spam filter like Barracuda or Mailfoundry? That would reduce your spam overall, including ticket spam.

Never thought of that might look into it