{Package.email_Html} Not Shown In Email

[iNode Cloud]

Hi,

 

I tried to do some testing on the sign up process and noticed the emails 

 

with the service creation email template with the {package.email_html} tag is not shown.

 

Below is the email template: 

 

<p>

Hi {contact.first_name},<br />

<br />

Your service has been approved and activated.</p>

<p>

<span style="font-size: 12px;">Please keep this email for your records.</span></p>

<p>

{package.email_html}</p>

 

 

However the received email shows (display images and no security configured on email):

 

Hi ,

Your service has been approved and activated.

Please keep this email for your records.

 

 

 

 

How do i fix this?

[Tyson]

From which package was the service created? Check the welcome email set for that package and ensure it contains content in the HTML tab. If you are using multiple languages in Blesta, make sure that the package welcome email and service creation email have defined content for the HTML tab in each language.