Michael Posted September 12, 2015 Report Posted September 12, 2015 Not a bug really but an improvement if it happens for you guys too, probably will be fixed when we can prevent clients opening a ticket. I split a ticket up because a client opened a closed ticket. I replied and saved the new one. The old ticket was still open. I then clicked changed status to close it via the widget and got this error: "Please enter some details about this ticket."
Tyson Posted September 14, 2015 Report Posted September 14, 2015 I split a ticket up because a client opened a closed ticket. I replied and saved the new one. The old ticket was still open. This sounds normal. Splitting a ticket does not also change it's ticket status. Since it is currently open, it would stay open after it was split. I then clicked changed status to close it via the widget and got this error: "Please enter some details about this ticket." I think you received that error because you changed the ticket status to the same status that it currently was. Because the status is not changing, the ticket does not need to be updated, and does not log any details about the status change, hence the error. Michael 1
Tyson Posted September 25, 2015 Report Posted September 25, 2015 Going to close this as not a bug. But you can create feature request threads to improve on these aspects if you'd like.
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