Error Smtp (Mail Settings) On Blesta

[ariq01]

Hello.

i've setup smtp for mail settings on blesta with my sendgrid account.

 

Based on sendgrid docs : https://sendgrid.com/docs/Integrate/index.html

• Change your SMTP username and password to your SendGrid credentials
• Set the server host name to smtp.sendgrid.net
• Use ports 25 or 587 for plain/TLS connections and port 465 for SSL connections

For most users we suggest port 587 to avoid rate limits set by some hosting companies.

 

But when i'm try to send email : http://blestafolder/admin/clients/email/1/ , the result : The email failed to send due to a configuration issue.

 

I've set up mandrill smtp too, but the result is same The email failed to send due to a configuration issue.

 

Did anyone use smtp for mail settings on blesta?

[ariq01]

SOLVED.

the main problem , because of smtp restrictions : http://www.blesta.com/forums/index.php?/topic/4290-smtp-problem-when-using-mandrill-mailgun/

i have contacted the staff, and disable it. Voila, i can email via smtp sendgrid . :')

[serge]

check if at your web-hosting crontrol panel if there is a global option to prevent sending email and check also your firewall, and connection log for your server

[Paul]

Is port 587, 465, and 25 egress open at your firewall? That is the most common issue.

[ariq01]

check if at your web-hosting crontrol panel if there is a global option to prevent sending email and check also your firewall, and connection log for your server

 

at blesta log, it said Failed to authenticate on SMTP server with username "myemail@gmail.com" using 2 possible authenticators #mandrillsmtp

 

Is port 587, 465, and 25 egress open at your firewall? That is the most common issue.

 

Yes it is open. i've check it on http://ping.eu/port-chk/ .

[serge]

check at you mandrill account,

 

I can not remember I got it working fine Blesta & mandrill, but now just use my own mail server.

 

At mandrill account check if there is no TXT DNS record or MX DNS records they mention you to create for your Blesta hostname/domain

[ariq01]

hi serge.

i've whitelabel-ing my domain at mandrill , it said "verified".

 

and on blesta log, it said "Failed to authenticate on SMTP server with username "myemail@gmail.com" using 2 possible authenticators".

i hope there are blesta user which use hosted mail transaction like this, and help me to solve this problem

[Michael]

I bet any money it's the password you are using.

[ariq01]

hi mike.

on mandrill, they said the password = key api

i've set username = username (email as my login)

and password = the key api.

 

I'll record a video for  proof, and pm mike, and paul soon.

[serge]

it's seem not a conection issue (port, protocol, firewall), but more an authentication issue, so your login credential could be wrong or you have to mention at mandril account the ip/hostname of the remote server (blesta) for it's be allowed.

 

try also to re-generate your credential at mandrill

 

also have you white listed mandril ip(s) at your firewall, and flush all previous ip blocked

[ariq01]

I have check the smtp connection (with another blesta installation and another server).

AND it is connected! Well, the main problem is from my server.

 

Did anyone ever known this problem.?

[Michael]

SOLVED.

the main problem , because of smtp restrictions : http://www.blesta.com/forums/index.php?/topic/4290-smtp-problem-when-using-mandrill-mailgun/

i have contacted the staff, and disable it. Voila, i can email via smtp sendgrid . :')

 

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