New Support Ticket Staff Email Doesn't Say From Who

[ExelionLLC]

Hi,

 

There doesn't seem to be any simple way to do something like {ticket.from_user} that would do something like if(unrecognized) { return ticket.email; } else { return user.real_name + " (" + user.company + ") <" + user.email + ">"; }

[Michael]

nope you could try {client.first_name}