Removing Credit From Client

[Kangaroo]

hi there,

 

i have a error in the clients account area. Here is a credit which needs to be removed.

What are my options here thanks.

 

Bill

[serge]

in blesta create an invoice for amount you want to correct, mention in invoives item something like"credit correction", and this invoice should be auto paid by available customer credit (depending of your blesta/invoices parameters), or if not auto paid by available credit, go login as a customer to open invoice and pay at selecting available credit

[Kangaroo]

Great work. Thank you very much Serge. All fixed

[Fantasma]

in blesta create an invoice for amount you want to correct, mention in invoives item something like"credit correction", and this invoice should be auto paid by available customer credit (depending of your blesta/invoices parameters), or if not auto paid by available credit, go login as a customer to open invoice and pay at selecting available credit

 

This is a pretty "hacky" way to remove a credit -- why cant a credit be deleted/removed from an account?

[Kangaroo]

You just never know what hapoens next. Keep smiling

[Tyson]

A credit is the sum of all unapplied transaction amounts on the account. If you want to remove a credit, I would suggest voiding/refunding the transaction(s) from whence it came. No need to create an invoice to apply the credit to, as that may indicate revenue received for tax purposes, which may not be the case.